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The Enterprise Systems Support is responsible for ensuring the smooth operation, maintenance, configuration, and support of business-critical applications including MediaGeniX Whats’On, BSS, Busby, Clear, Snowflake, Microsoft Power Apps and Qlik. When issues arise, this role leads the initial technical investigation at the application level, providing technical troubleshooting, user support, system monitoring, and documentation. In this role, you will need to develop good internal and external partnerships, and work with stakeholders and third parties to troubleshoot and make changes.
This role serves as the main point of contact for technical issues related to our applications, some of which are SaaS-based, working closely with Technology, business teams, and external vendors to maintain system stability, accuracy, and reliable integrations.
You will triage issues, coordinate fixes and implement changes to the systems, working with the PMO and other teams to ensure these are successfully completed and tested within project timeframes.
The ideal candidate will have strong problem-solving skills, understand application behaviour and integrations, a customer-focused mindset, and the ability to work collaboratively with technical teams, vendors, and end users.
This is a permanent position. This role will be hybrid based, in the London office at least 3 days a week, supporting the business that creates exciting, award-winning brands like Sky HISTORY, HISTORY Play and Crime+Investigation.
Key responsibilities:
User Support Issue Resolution & Maintenance
Configuration & Administration
Implementation & Testing
Stakeholder & Vendor Collaboration
Documentation & Knowledge Management
Application Monitoring & Maintenance
To be successful in this role, we are looking for someone who can demonstrate the following competencies:
Minimum Requirements
Desirable Requirements
About Us
At Hearst Networks EMEA, we share stories that matter, inspiring and exciting our audiences with hit US franchises (The Curse of Oak Island, Pawn Stars), must-see docudramas (Royal Kill List and Colosseum), and original commissions (Sex: A Bonkers History with Amanda Holden, Royal Autopsy, Cops Gone Bad with Will Mellor). Over the past few years we’ve championed our own original programming and relished in the successes of recent series’ such as The Unbelievable with Dan Aykroyd, Great Escapes with Morgan Freeman, The Prison Confessions of Gypsy Rose Blanchard and Royal Mob.
We welcome talented candidates with infectious enthusiasm who love what they do, and are ready to learn, develop and thrive. Here you’ll find a community of innovative, creative and inspiring people who aren’t afraid to embrace responsibility and try new things collaboratively, as a team.
We are a certified Great Place to Work® with a can-do, motivated culture that believes in working to live, not just living to work. Every employee has a voice and is encouraged to be themselves and be ambitious. With offices in Rome, Madrid, London, Warsaw, Munich and Johannesburg, we are a truly international organisation that celebrates difference and diversity.
As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all. Please do let us know if you require any adjustments or assistance for meetings and communications with you when you apply for a role with us.
Hearst Networks EMEA Values
Curiosity is what drives us to question, explore, and innovate. We approach challenges with an open mind, ready to grow and evolve as the world changes around us. When we stay curious, we keep learning, discovering fresh opportunities, and pushing the boundaries of what’s possible.
Courage is showing up as your true self, with confidence and heart, even when the road ahead feels uncertain. It’s about owning our choices, stepping beyond our comfort zone, and creating new paths and opportunities to explore for both our company and yourself.
Care is part of everything we do - how we treat each other, approach our work, connect with our partners and the world. It’s about creating a culture where everyone feels included, respected, and truly supported. By acting with care, we nurture trust within our teams, building meaningful relationships throughout our company.