Environmental Incident Case Manager
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Environmental Incident Case Manager
Protecting the environment starts with rapid, smart, decisive action and that’s exactly what this role is all about.
United Utilities is creating a brand‑new function within our Central Operations Monitoring & Control team, and we're looking for passionate, proactive individuals to become Environmental Incident Managers. This is an opportunity to play a pivotal role in pollution response and prevention across the North West 24/7, all year round.
If you thrive in fast‑paced environments, can balance investigation with decision-making, and want a role with real environmental impact, this could be the perfect next step.
This is a shift based role so availability to work shift patterns across the week is essential.
What You’ll Be Doing
As an Environmental Incident Manager, you will lead the full life cycle of environmental event management from first alert to final report.
You will:
- Act as the single point of contact with the Environment Agency for all live environmental events, managing updates, queries and escalations.
You’ll be at the centre of UU’s environmental protection response driving action, influencing decisions, and helping protect the communities and natural environments we serve.
What You’ll Bring
You don’t need to come from the water industry waste management, environmental compliance, emergency response, utilities or similar backgrounds are all highly relevant.
We’re looking for people with:
- Experience managing environmental or operational incidents.
- Strong communication skills and confidence liaising with regulators.
- Excellent planning, prioritisation and organisational ability.
- Analytical capability to interpret data, spot anomalies and understand risk.
- Experience improving processes, governance, systems or operational ways of working.
- The ability to remain calm and decisive under pressure.
- Flexibility to respond quickly to unexpected events.
- An understanding of environmental permitting (or willingness to learn).
- HNC-level education or equivalent experience.
If you're passionate about protecting the environment and comfortable leading in high‑pressure operational situations, you’ll excel here.
What You’ll Get in Return
- Competitive salary + excellent benefits
- 26 days’ holiday (rising to 30 with service) plus bank holidays
- Up to 14% employer pension contribution (21% combined)
- Up to 10.5% bonus
- Private medical care
- EV car scheme, gym discounts, ShareBuy and flexible benefits
- Hybrid working and genuine support for work–life balance
- Career development and training opportunities
- The chance to make a meaningful, measurable difference to the environment across the North West
Why Join United Utilities?
We’re proud to be recognised as one of the UK’s most responsible businesses. Whether it’s investing in green innovation or safeguarding rivers and waterways, we’re committed to doing the right thing for our people, our customers and our planet.
Join us, and you’ll be part of a team shaping a cleaner, greener future for the region.