Estate Manager

Permanent

Full-time – 35 hours per week

Leylands Estate, Derby

Competitive salary, dependent on skills and experience.

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?

As the industry’s charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for three years in a row, we want to hear from you!

We’re seeking a dynamic Estate Manager to lead and develop a thriving supported living estate, ensuring high-quality services, full compliance, and an exceptional resident experience.

The role

You will oversee all aspects of estate operations including supported living accommodation, housing management, maintenance, catering, housekeeping, reception and administration. You’ll ensure contractual and legal compliance, manage budgets effectively, and drive continuous improvement across services and facilities.

This is a senior leadership role where you’ll:

·      Lead, motivate and develop an estate team

·      Deliver outstanding housing management and resident support services

·      Ensure landlord compliance and health & safety standards

·      Manage budgets, rents, service charges and occupancy levels

·      Drive digital adoption and innovation across services

·      Promote resident engagement and tenant participation

·      Build partnerships and develop new business opportunities

·      Raise the estate’s profile locally and regionally

·      Contribute to the wider strategic development of the organisation

·      You’ll play a key role in shaping services that enhance residents’ wellbeing while ensuring operational excellence and financial sustainability.

About You

Qualifications & Experience:

 ·      Degree level education or equivalent

·      Housing, management or care qualification (NVQ Level 4 or equivalent desirable)

·      Senior management experience within supported living or social housing

·      Strong knowledge of landlord compliance and welfare benefits

·      Proven experience managing budgets and leading teams

·      Confident using digital systems, dashboards and technology-driven tools.

Skills & Attributes:

·      Strong leadership and performance management skills

·      Excellent communication and stakeholder engagement abilities

·      Sound knowledge of Health & Safety legislation

·      Empathetic approach to supporting vulnerable adults

·      Financially astute and commercially aware

·      Proactive, innovative and solutions-focused.

What We’re Looking For

·      A collaborative, forward-thinking leader who values integrity, compassion and excellence. You’ll be flexible in your approach, able to participate in an on-call rota, and committed to creating a safe, inclusive and engaging living environment where residents can thrive.

·      If you’re passionate about delivering high-quality supported living services and driving meaningful impact, we’d love to hear from you.

We look after you by providing you with market-leading wellbeing and perks package which includes:

• A pension scheme of up to 9% employer contributions.
• Life assurance of four times your salary.
• A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
• Access to a confidential free counselling and support phoneline.
• The day off to celebrate your birthday, as well as a birthday voucher to spend.
• Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
• Additional days of leave for wellbeing, volunteering and personal development.

The role is subject to sufficient references and DBS.

Further information about the Retail Trust and our opportunities can be found at www.retailtrust.org.uk

To apply for this role, please visit www.retailtrust.org.uk/careers