Estates Coordinator

Estates Co-ordinator

Salary: £34,000 per annum.

Location: Cardiff Office

Contract: Permanent, Full-time – 35 hours per week

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

We are one of the largest children’s charities in the UK and have been making a difference to the lives of the UK’s vulnerable children for over 150 years.

Find out more about Action for Children here: Action for Children and on X, LinkedIn, Facebook or YouTube to get to know us better.

A bit about the role

Our Estates Co-ordinator role reports directly to the Estates Business Support Manager. This role offers the opportunity to lead the day-to-day operations of our Estates administrative team, whilst also managing our in-house Estates helpdesk. You'll oversee the effective maintenance of our property databases and systems and support the delivery of national maintenance programs across the UK.

In this exciting position, you’ll supervise Estates Administrators and coordinate their efforts in assisting a designated Regional Estates Manager and an allocated area of services. You’ll ensure critical systems across Compliance, Salesforce, travel, and Health & Safety are consistently updated and maintained. You’ll also serve as a key contact for external contractors, gathering essential project information and helping resolve queries that require escalation.

Beyond administrative leadership, you’ll manage our transport fleet and utility contracts, with additional responsibilities for facilities management at our Cardiff Office. This role is ideal for someone who thrives in a collaborative environment, has excellent organisational skills, and is eager to make a lasting impact across our national Estates operations.

How you'll help to create brighter futures

• Lead, Mentor and manage a team of Estates Administrators, ensuring high performance and professional development
• Develop, manage and monitor a facilities budget, ensuring cost-effectiveness whilst maintaining high standards of services and safety
• Producing detailed reports for the Senior Leadership Team in relation to ongoing projects and budgets
• Supporting the development and implementation of the internal business systems and policies including Compliance and Fleet.
• Supporting the development and implementation of our internal continuity plan, collaborating closely with tenants to advise on their own needs and requirements for business continuity.
• Ensuring our Estates Administrators continue to deliver a high standard of customer service to all building occupants and visitors, including commercial tenants, Action for Children staff and external parties.
• Work collaboratively and hold meetings with Regional Estates Managers and Head of Health Safety and Wellbeing to report on all building matters.

Let's talk about you

• Experience of leading and motivating a team within an administrative Estates Team or Property Sector
• Excellent IT Skills, with an ability to produce detailed reports for the Senior Leadership Team
• Ability to de-escalate challenging queries or complaints
• Excellent budget setting and income and expenditure skills.
• Effective written and communication skills, especially to manage relationships.
• A competent understanding of business continuity and emergency planning.
• The ability to manage change processes and outcomes.
• Understanding of diversity issues as it relates to people and buildings management.
• Willingness to work outside of normal business hours as and when required
• Willingness to travel to other sites as and when required

Good to know

We are unable to offer sponsorship for this role

For more information about the role, please review our full job description by visiting our careers page.

If, for any reason, you need support with your application, please contact Scott Jones at [email protected] quoting reference 11744 and we'll be happy to give you any support you require.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.