EUC Concierge & L2 Support SME
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (52.0%).
Occupation Type
Caretakers
Occupation Code Skill LevelMedium Skilled - Extending
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Job Title: EUC - Concierge & L2 Support SME
Location: Wokingham/Warwick, UK (Office-based – 5 days a week)
Day Rate: £276.25 (Inside IR35)
Duration: 6 months
About The Role
We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience.
Key Responsibilities
Job Title: EUC - Concierge & L2 Support SME
Location: Wokingham/Warwick, UK (Office-based – 5 days a week)
Day Rate: £276.25 (Inside IR35)
Duration: 6 months
About The Role
We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience.
Key Responsibilities
- Provide Level 2 IT support for desktops, laptops, peripherals, and printers.
- Troubleshoot hardware, software, and network issues both in person and remotely.
- Act as a concierge for corporate users, handling requests, reservations, and equipment logistics.
- Follow up with users until issues are fully resolved.
- Maintain accurate records in the ticketing system and create documentation for recurring issues.
Skills & Experience
- Experience in IT support or service/help desk environment
- Strong troubleshooting skills for desktops, laptops, peripherals, and printers
- Proven customer service or concierge experience
- Excellent communication, listening, and interpersonal skills
- Proficient in Microsoft Office and basic office equipment
- Ability to work efficiently under pressure in a fast-paced environment
- Client-facing experience with strong stakeholder management skills
- Device rollout experience
- Degree in Hotel Management, IT, or relevant field