EUC Support L2
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Stott and May. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Job Title: EUC - Concierge & L2 Support SME
Location: Wokingham/Warwick, UK (Office-based – 5 days a week)
Day Rate: £276.25 (Inside IR35)
Duration: 6 months
No sponsorship available.
About the Role
We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience.
Key Responsibilities
- Provide Level 2 IT support for desktops, laptops, peripherals, and printers.
- Troubleshoot hardware, software, and network issues both in person and remotely.
- Act as a concierge for corporate users, handling requests, reservations, and equipment logistics.
- Follow up with users until issues are fully resolved.
- Maintain accurate records in the ticketing system and create documentation for recurring issues.
Skills & Experience
Essential:
- Experience in IT support or service/help desk environment
- Strong troubleshooting skills for desktops, laptops, peripherals, and printers
- Proven customer service or concierge experience
- Excellent communication, listening, and interpersonal skills
- Proficient in Microsoft Office and basic office equipment
- Ability to work efficiently under pressure in a fast-paced environment
Desirable:
- Client-facing experience with strong stakeholder management skills
- Device rollout experience
- Degree in Hotel Management, IT, or relevant field