Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for managing all technological aspects of event registration, including overseeing registration websites, database management, and troubleshooting technical issues. This role ensures consistency and accuracy of event data, generates lists upon request, and supports the event delivery team with event coordination.

There is a requirement for onsite events to travel domestically or abroad as required.

Your Contributions

Advise on the user experience for both pre-event and onsite registration for virtual and in-person events
Manage the implementation and project management of event registration websites, app builds, and all technological aspects of events
Troubleshoot and resolve technical issues
Oversee client communications, including save-the-dates, invitations, registration, and confirmations
Ensure database accuracy, manage data input, and generate lists as required
Communicate effectively with internal teams and external clients, addressing queries within service level agreements

Collaborate with the Event Delivery team on logistics, production, and overall event implementation

Coordinate event materials, such as name badges, tent cards, place cards, agendas, and signage

Design and set up the registration desk flow

Serve as the lead contact for attendee management and technology vendors during pre-event and event execution.

Assist clients with event-related information and coordination

Create and distribute post-event client surveys

Provide registration data, analytics, and insights for event performance

Manage relationships with technology suppliers and negotiate contracts

Review and reconcile third-party vendor invoices

Identify opportunities for cost savings and value additions for clients

Mentor and train staff on current technology and event processes

Stay informed on emerging technologies, trends, and industry best practices, ensuring the team is kept up to date

What We Are Looking For

5+ years of experience in Attendee Data Management and Event Technology, including meeting planning and coordination
Strong proficiency with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint
Strong proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms
Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely

Strong project management skills with the ability to manage multiple projects simultaneously

Strong written and oral communication skills at all levels

Industry knowledge of new suppliers, services, and best practices

Able to create best practices and take on new initiatives independently

Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles

Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we

operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Event Technology Manager

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