Executive Assistant

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

The Opportunity:

Reporting to the London EA Manager, the Executive Assistant will provide executive level administrative support to up to 3 Partners.

The position is a hybrid role with a minimum of 60% based in our Newcastle office with the other 40% working from home. Hours are 9:00am-6:00pm (including one hour lunch break).

Key Responsibilities:

Daily administration (60%)

• Maintain diaries for Partners, scheduling internal and external meetings, conference calls, video conferences, communicating with clients and infrastructure staff as appropriate.
• Coordinate travel and accommodation, book cars, rail tickets, etc.

Client development (30%)

• Understand Partner’s key client and sales goals and support them by:
• Maintain list of contacts and business activities in address book and CRM database.
• Track and maintain sales activity/pipeline (e.g. who we have called upon, how far the discussions have progressed, what we have promised by when, and follow-up with Partners as necessary).
• Proactively spot clients that haven't been called upon and/or who need follow-up; arrange meetings accordingly.
• Coordinate travel efficiently by grouping client meetings where possible ("you're in Paris to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months").
• Develop excellent rapport with client assistants to further develop the client relationship.

Team Support (10%)

• Provide coverage for EAs when out of the office to ensure seamless support to Partners
• Provide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the Firm.
• Provide training and support to new EAs.
• Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team.

Experience required:

• Minimum of three years’ experience working in an administrative or customer service position.
• Experience in management consultancy, financial services, and/or a similar professional services industry a plus.

Skills and Attributes:

• Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
• Excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment.

Technical Skills:

• Good Word, PowerPoint and Excel skills.
• Working knowledge of Outlook, a plus.
• Knowledge of CRM systems, a plus.

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.