Executive Head of EANI Governance
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Occupation TypeNational government administrative occupations
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams.
You will be accountable for the contract’s financial performance—including reporting, compliance, cost control, and margin protection—supported by the Bromcom finance team. As Bromcom’s largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement.
The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight.
Key Responsibilities
Leadership & Governance
This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams.
You will be accountable for the contract’s financial performance—including reporting, compliance, cost control, and margin protection—supported by the Bromcom finance team. As Bromcom’s largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement.
The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight.
Key Responsibilities
Leadership & Governance
- Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability.
- Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success.
- Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives.
- Develop, embed, and continuously refine governance processes across the programme to ensure service quality, compliance, and transparency.
- Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management.
- Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively.
- Lead the creation and delivery of all mandated reporting (weekly, monthly, milestone and audit reports), ensuring complete accuracy and compliance with contractual templates and expectations.
- Act as the executive point of contact for EANI, building a strong and trusted partnership at senior levels.
- Provide leadership oversight to ensure Bromcom delivers an outstanding customer experience to EANI and all 1,500 schools.
- Work with the Chief Operations Officer to ensure seamless service delivery, high satisfaction, and consistent operational performance.
- Support Customer Services and Success teams in managing customer escalations, service-level commitments, and quality improvements.
- Provide governance oversight across the full programme lifecycle, ensuring delivery against all contract milestones.
- Work with programme and project management resources to maintain a robust delivery plan that reflects EANI dependencies, operational constraints, and evolving priorities.
- Oversee the monitoring of migrations, onboarding, training delivery, service readiness, and customer support performance.
- Ensure CRM D365 is maintained as the single source of truth for programme documentation, reporting, status tracking, and governance records.
- Proven experience establishing and leading teams through large-scale change or new programme setup.
- Strong background in contract governance, contract management, and service delivery assurance in large public-sector or enterprise environments.
- Skilled in managing KPIs, SLAs, and contract performance, with the ability to analyse and interpret complex programme and service data.
- Build and maintain a strong, collaborative relationship with EANI at operational, programme, and executive levels.
- Partner with internal Bromcom leaders, particularly the Chief Operations Officer, to maintain delivery cohesion.
- Engage with the Chief Technical Officer to align technology and service innovations with contractual expectations.
- Provide regular governance updates and strategic insights to the Managing Director.
- Chair weekly internal governance meetings with senior leads, ensuring alignment on risks, actions, and forward planning.
- Own and manage the programme’s risk, issue, action, and dependency (RAID) framework with full transparency.
- Attend all EANI governance and programme forums, representing Bromcom at senior level and contributing proactively to strategic discussions.
- Ensure full audit readiness and adherence to all compliance expectations across the contract.
- Travel to EANI locations in Northern Ireland approximately two days per month.
- Travel to Bromcom offices twice per month for executive and operational meetings.
Financial Performance: Ensure timely payment of all contract milestones (within <60 working days) and support financial performance through strong governance and cost control.Customer Relationship Health: Maintain high confidence and trust from EANI through proactive relationship management, transparent reporting, and effective issue resolution. Governance & Compliance: Maintain accurate governance records, ensure adherence to all contractual processes, and avoid any compliance breaches or adverse audit findings.
Bromcom is an equal opportunities employer.