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Service Designer (Experience Design)
Locations: Edinburgh or Alderley Park
Salary: Competitive + benefits
Contract: Permanent, full time
Working Pattern: Hybrid working 50% home 50% office
About the role
We’re looking for an experienced Service Designer to join Royal London’s Experience Design team. This role is within a well‑established, horizontally structured design team, where each designer specialises in a business area while collaborating as peers on shared strategy, standards, and ways of working.
This role is aligned to Workplace Pensions and our Regulatory team, giving you the opportunity to design services that support employers, advisers, and customers across complex, regulated journeys — with real scale and impact.
Internally, we refer to this role as Experience Design, but we’re keen to hear from candidates with a strong service design background, regardless of sector.
What you’ll be doing
As a Service Designer, you’ll work within multidisciplinary teams to design inclusive, customer‑centred services across multiple touchpoints, channels, and operational processes. You’ll:
What we’re looking for
We welcome applications from candidates across public sector, private sector, and third sector backgrounds. You don’t need prior financial services experience — but you will bring:
Essential
Desirable
Why Royal London?
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Recruitment@royallondon.com