Experienced Audiology Call Centre Advisor
UK Visa Sponsorship Analytics
Occupation Type
Call and contact centre occupations
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Specsavers. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Experienced Audiology Call Centre Advisor - Arnison
You must have previous Audiology knowledge / experience to be considered for this opportunity.
Our Call Centre Advisors are a key part of our Specsavers business helping the store to deliver excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries. This is a multi-skilled role working closely with our store teams and Directors.
At Specsavers we are passionate about our people and their development, however, previous experience within Audiology is essential for this opportunity
You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.
What’s on Offer?
As well as support and on going development, we have a whole load of benefits on offer for you to enjoy. These include:
You must have previous Audiology knowledge / experience to be considered for this opportunity.
Our Call Centre Advisors are a key part of our Specsavers business helping the store to deliver excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries. This is a multi-skilled role working closely with our store teams and Directors.
At Specsavers we are passionate about our people and their development, however, previous experience within Audiology is essential for this opportunity
You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.
What’s on Offer?
As well as support and on going development, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary £12.91 per hour
- Bonus of £1000 annually
- Hours - 37.5 hours per week (weekend working is essential)
- Specsavers Perks – our discounted benefits scheme
- Outstanding clinical and professional development opportunities
- Efficiently answer all telephone calls to the store responding positively to customer enquiries and direct them to the appropriate department.
- Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak. Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency.
- Manage cancellations and where appropriate rescheduling appointments
- Confirm appointments with patients ahead of time to ensure the smooth running of clinics
- Dealing with telephone queries and responding to online or email queries within agreed SLAs
- Ensure a copy of the following days appointments is produced each evening as a contingency for system failure.
- Ensure a copy of the following days booked collections is produced and ensure the lab has prioritised and completed these jobs.
- Advise customers of the current promotions and any relevant contact lens or product information.
- Fantastic communicator, able to adapt communication style to suit the audience with a brilliant telephone manner.
- Previous experience within Audiology
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
- Experience of working in a fast-paced administration environment
- Excellent administration and organisational skills
- Systems literate, able to use different IT systems effectively including Office 365
- Excellent customer service approach, able to provide support and reassurance to customers
- Team worker with a positive can-do attitude
- Friendly – welcoming and likeable, customers can immediately tell you’re pleased to see them.
- Enthusiastic – customers can tell you enjoy your job and genuinely care about helping them.
- Attentive – you don’t keep your customers waiting, they can tell they are your priority and that their time is important to you.
If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.