Contract type: Permanent
Location: Sunderland City Centre, SR1 3AD – easily commutable via car, metro, train and bus
Working hours per week: 40
Application closing date: 25th August
Why not look at our TikTok, to see and hear more about life at the Customer Hub!
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re
Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket
ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind
Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
This is a new role and opportunity at The Hub in Sunderland. Joining the team you would be contributing to the smooth operation by handling a variety of tasks, including maintenance to office support, repairs and general upkeep. Our key focus is to provide a safe and functional work environment delivering a high level of customer service.
This role will require someone to work within a team as well as working on their own initiative. You will join us at a very important time of the year as we work through our customer transformation plan.
What You’ll Do
- Facilities maintenance and minor repairs – working with 3rd parties managing all services (M & E, catering, cleaning, waste management, etc) repairing minor repairs, logging faults and following up on resolutions
- Administrative support – access control, car parking permits, stock inventory
- Deliveries/Vending – To receive and stock take all shopping and miscellaneous orders and cross check against receipts and delivery notes daily
- Event management support – support various events throughout the year
- Health & Safety – Contribute to the overall H & S framework and policy
Who You Are
Essential soft skills
- Strong organisational skills
- Problem solving ability
- Communication skills
- Time management
- Positive attitude
Essential Technical Skills
- Maintenance and repairs
- IT
- Business systems
Desirable skills
- Health & Safety awareness
- M & E experience
What’s In It For You
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 33 days holiday including bank holidays & options to buy extra holiday.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
