Facilities Coordinator
UK Visa Sponsorship Analytics
Occupation Type
Other administrative occupations not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Location United Kingdom Reigate
Working Location Category Onsite
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
The Facilities Coordinator (Corporate & Hubs) supports the delivery of facilities management and operational services across corporate offices, hub locations, and shared workspaces. You will uphold Macro’s core value of doing the right thing , ensuring a safe, efficient, and welcoming environment for staff, visitors, and stakeholders.
This role requires excellent customer service, strong organisational skills, and the ability to maintain compliance and operational continuity across multiple sites. You will work closely with the Operations Manager, service partners, and internal departments to deliver a consistent, high-quality workplace experience.
Main Responsibilities
Working Location Category Onsite
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
The Facilities Coordinator (Corporate & Hubs) supports the delivery of facilities management and operational services across corporate offices, hub locations, and shared workspaces. You will uphold Macro’s core value of doing the right thing , ensuring a safe, efficient, and welcoming environment for staff, visitors, and stakeholders.
This role requires excellent customer service, strong organisational skills, and the ability to maintain compliance and operational continuity across multiple sites. You will work closely with the Operations Manager, service partners, and internal departments to deliver a consistent, high-quality workplace experience.
Main Responsibilities
Operational Support & Service Delivery
- Support the delivery and coordination of operational tasks and service requests via the Macro Service Desk.
- Respond to client and customer enquiries, complaints, or concerns, ensuring efficient resolution and clear communication.
- Provide administrative and customer service support to agreed standards, ensuring seamless service delivery across corporate and hub locations.
- Follow established service delivery processes, ensuring regulatory, statutory, and technical compliance is always met.
- Support the Operations Manager with corporate initiatives and projects, including building works, refurbishments and workspace optimisation.
- Oversee the completion and accurate recording of routine workplace compliance checks (e.g., workplace inspections, fire safety equipment, building infrastructure, welfare facilities).
- Conduct regular site visits to corporate and hub locations to ensure standards are maintained and compliance is met.
- Perform site assessments for new hubs or corporate buildings.
- Support the Operations Manager in ensuring workplace safety across corporate and hub locations.
- Ensure compliance with company H&S procedures, statutory obligations, and industry best practice.
- Encourage a Safety‑First culture, actively contributing to open discussions about safety and risk.
- Take reasonable care for your own health and safety and that of colleagues, staff, and visitors.
- Comply with safeguarding policy and procedures as required.
- Deliver a professional and engaging customer service experience for staff, managers, visitors, and external partners.
- Build strong relationships with key stakeholders, including internal departments and external service providers.
The ideal candidate will have:
Essential
Personal Background and Interpersonal Skills
- Experience working in a customer‑focused role, ideally within a corporate or service-led environment.
- Experience carrying out routine workplace or facilities compliance checks, with the ability to record and report findings accurately.
- Strong written and verbal communication skills, with the ability to produce clear reports and recommendations.
- Proactive and organised, with experience managing tasks independently.
- Experience supporting staff or public-facing environments (e.g., office staff, building users, visiting workers).
- Experience in facilities management or corporate workplace operations.
- Understanding of corporate office environments, hybrid work settings, or hub-based service delivery.
Essential
- Able to build trust and respect through consistent, high‑quality performance.
- Takes ownership of their work and supports others in meeting deadlines.
- Able to prioritise and manage workload independently in a fast-paced and changing environment.
- Flexible and adaptable to different workplace environments and shifting priorities.
- Strong communicator with the ability to engage confidently with stakeholders at all levels.
- Effective problem-solver who can minimise disruption to corporate and hub operations.
Essential
- Willingness to undertake relevant professional or vocational training.
- Solid understanding of workplace FM operations and processes.
- Good IT skills, including database systems, email, and MS Office.
- Ability to collaborate with others to improve service delivery and workplace experience.
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.