Facilities Management Assistant - Catering Assistant
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Occupation Type
Other administrative occupations not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Summary
The facilities department employ a variety of support staff to help maintain a clean, safe and welcoming environment. As a Facilities Management Assistant you will provide a range of tasks which will primarily involve catering, food preparation duties. You will be required to prepare and serve meals within our in-patient area. The duties may also include the cleaning of clinical and non-clinical areas.
Rathbone Hospital Mill Lane, Liverpool, L13 4AW
30 hours per week, on rota including weekends working Early & Late Shifts.
7.30am - 2.30pm and 11.30am - 6.30pm.
The role of the Facilities Management Assistant (FMA) remains an integral part of our service delivery, carrying out a range of facilities tasks and ensuring that catering and cleaning standards are achieved and maintained.
Main duties of the job
Applications are invited from hard working, self-motivated individuals who are able to work on their own initiative and also as part of a team. You must have a flexible approach to your workload, be able to work to deadlines and have high standards of quality in your work.
You will need to demonstrate an understanding of the need to deal with service users and staff in a helpful and supportive manner. You must have good communication skills, a positive attitude and an understanding of health and safety in relation to safe working practices as the job role involves food service to our service users within in-patient mental health areas.
Previous experience of hospital catering and cleaning duties and specifically a catering provision within a mental health environment would be an advantage, however, training will be provided. You will be expected to have or acquire an appropriate Food Hygiene certificate and must have basic computer skills.
About Us
The facilities department employ a variety of support staff to help maintain a clean, safe and welcoming environment. As a Facilities Management Assistant you will provide a range of tasks which will primarily involve catering, food preparation duties. You will be required to prepare and serve meals within our in-patient area. The duties may also include the cleaning of clinical and non-clinical areas.
Rathbone Hospital Mill Lane, Liverpool, L13 4AW
30 hours per week, on rota including weekends working Early & Late Shifts.
7.30am - 2.30pm and 11.30am - 6.30pm.
The role of the Facilities Management Assistant (FMA) remains an integral part of our service delivery, carrying out a range of facilities tasks and ensuring that catering and cleaning standards are achieved and maintained.
Main duties of the job
Applications are invited from hard working, self-motivated individuals who are able to work on their own initiative and also as part of a team. You must have a flexible approach to your workload, be able to work to deadlines and have high standards of quality in your work.
You will need to demonstrate an understanding of the need to deal with service users and staff in a helpful and supportive manner. You must have good communication skills, a positive attitude and an understanding of health and safety in relation to safe working practices as the job role involves food service to our service users within in-patient mental health areas.
Previous experience of hospital catering and cleaning duties and specifically a catering provision within a mental health environment would be an advantage, however, training will be provided. You will be expected to have or acquire an appropriate Food Hygiene certificate and must have basic computer skills.
About Us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
13 March 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
350-TWS7849281
Job locations
Rathbone Hospital
Mill Lane
Liverpool
L13 4AW
Job Description
Job responsibilities
Principal Responsibilities:
To work as members of a team, carrying out facilities tasks as allocated and prioritised. Facilities tasks may include all or a combination of the following:
Cleaning of clinical/ward areas, inclusive of toilets;
Waste disposal;
Linen transportation;
Basic food preparation;
Fridge and food temperature monitoring;
Till operation;
Collating service user menu orders;
Filling vending machines.
To assist colleagues and their line manager, carry out the tasks assigned to the team or individual and to support the minimisation of overtime and sickness costs to the Trust and also minimise the waste of resources, through operating the required reporting, management or information systems.
To undertake all mandatory training as required by Mersey Care NHS Foundation Trust and ensure that all required training is kept up to date.
To take part in performance management and Personal Achievement and Contribution Evaluations (PACE).
To comply with all relevant policies and procedures (including, but not limited to, health & safety, security, manual handling and food safety). As work may be carried out in a wide variety of locations, adherence to site-specific security procedures is of paramount importance.
To take responsibility for the completion of all duties in a safe and efficient manner, and to maintain regular contact with their line manager.
To Stand In For Other FMAs As Required.
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
350-TWS7849281
Job locations
Rathbone Hospital
Mill Lane
Liverpool
L13 4AW
Job Description
Job responsibilities
Principal Responsibilities:
To work as members of a team, carrying out facilities tasks as allocated and prioritised. Facilities tasks may include all or a combination of the following:
Cleaning of clinical/ward areas, inclusive of toilets;
Waste disposal;
Linen transportation;
Basic food preparation;
Fridge and food temperature monitoring;
Till operation;
Collating service user menu orders;
Filling vending machines.
To assist colleagues and their line manager, carry out the tasks assigned to the team or individual and to support the minimisation of overtime and sickness costs to the Trust and also minimise the waste of resources, through operating the required reporting, management or information systems.
To undertake all mandatory training as required by Mersey Care NHS Foundation Trust and ensure that all required training is kept up to date.
To take part in performance management and Personal Achievement and Contribution Evaluations (PACE).
To comply with all relevant policies and procedures (including, but not limited to, health & safety, security, manual handling and food safety). As work may be carried out in a wide variety of locations, adherence to site-specific security procedures is of paramount importance.
To take responsibility for the completion of all duties in a safe and efficient manner, and to maintain regular contact with their line manager.
To Stand In For Other FMAs As Required.
To liaise with all relevant parties in a friendly and helpful way as is required to ensure the achievement of all duties and responsibilities.
Internal ContactsContact with staff of all disciplines and at all levels in the course of day-to-day domestic and catering duties.
External ContactsContact with visitors to the Trust, and with a variety of maintenance and other contractors working on site.
Service UsersContact with patients. This may be daily within inpatient areas for extended periods of time, or infrequently in outpatient areas. This contact may include communication with service users with severe and enduring mental health problems, who may display behavioural difficulties and import sensitive information.
To work unsupervised and use own initiative in line with service requirements.
To ensure timely and accurate completion of documentation, and to enter and use data on information systems.
To undertake cleaning duties in accordance with cleaning schedules and instructions.
Any other duties that may be reasonably expected and that are commensurate with the grade.
Generic Responsibilities For All Staff:
Internal ContactsContact with staff of all disciplines and at all levels in the course of day-to-day domestic and catering duties.
External ContactsContact with visitors to the Trust, and with a variety of maintenance and other contractors working on site.
Service UsersContact with patients. This may be daily within inpatient areas for extended periods of time, or infrequently in outpatient areas. This contact may include communication with service users with severe and enduring mental health problems, who may display behavioural difficulties and import sensitive information.
To work unsupervised and use own initiative in line with service requirements.
To ensure timely and accurate completion of documentation, and to enter and use data on information systems.
To undertake cleaning duties in accordance with cleaning schedules and instructions.
Any other duties that may be reasonably expected and that are commensurate with the grade.
Generic Responsibilities For All Staff:
All post holders will agree to:
Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness and Enthusiasm in all activities and interactions with employees, service users and other stakeholders
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.
Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient / service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
Job Description
Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness and Enthusiasm in all activities and interactions with employees, service users and other stakeholders
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.
Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient / service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
Job Description
All post holders will agree to:
Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness and Enthusiasm in all activities and interactions with employees, service users and other stakeholders
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.
Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient / service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
Person Specification
Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness and Enthusiasm in all activities and interactions with employees, service users and other stakeholders
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.
Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient / service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
Person Specification
Essential
Qualifications
Knowledge/Experience
Skills
Qualifications
- GCSE/O'Levels
- Foundation certificate in food hygiene level 2
Knowledge/Experience
- Experience of working in a similar role (catering or cleaning)
- Experience of working in the NHS specifically Mental Health/Community environment
- Knowledge of the National Standards of Cleanliness and NHS Colour Coding
- Knowledge of COSHH and HACCP
- Training in Health & Safety and catering or cleaning tasks.
- Knowledge of using cleaning equipment
Skills
- Able to deal with requests from service users, managers and staff in a friendly and helpful way
- Able to carry out manual tasks
- Able to work both independently and as part of a team.
- Able to function as a member of a team and support the management objectives of the department and Trust.
- Able to maintain accurate records
- Demonstrate an understanding of the needs of people with mental health problems
- Willingness to undertake further training as required
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Rathbone Hospital
Mill Lane
Liverpool
L13 4AW
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Rathbone Hospital
Mill Lane
Liverpool
L13 4AW
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Rathbone Hospital
Mill Lane
Liverpool
L13 4AW
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Rathbone Hospital
Mill Lane
Liverpool
L13 4AW
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
LNKD1_UKTJ