Facilities Manager (Hard FM bias)
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Facilities Manager
ISS Facility Services UK are seeking an experienced Facilities Manager, with a strong Technical/Hard FM background, to lead the delivery of a high quality, safe, and customer focused integrated facilities service.
You will be responsible for managing both hard and soft services, ensuring full compliance, developing strong client relationships, and driving continuous improvement across allocated sites. This role is ideal for a proactive leader who thrives in a fast paced environment and can deliver exceptional standards while motivating and developing a team.
Job Description
As the Facilities Manager, you will provide operational leadership to the onsite IFM team and act as the main point of contact for the client. You will ensure that all services are delivered safely, efficiently, and in line with contractual obligations, KPIs, and SLAs.
The role includes responsibility for technical infrastructure, soft services, compliance, staff performance, financial management, and ongoing service enhancement. You will build trusted relationships with stakeholders, maintain rigorous operational standards, and champion a positive safety culture throughout the team.
Key Responsibilities
- Manage integrated facilities operations including planned and reactive maintenance, asset management, engineering systems, and soft services
- Build proactive and trusted relationships with customers and stakeholders by being visible, communicative, and supportive
- Lead the contract management team to deliver and continuously develop the service model
- Ensure compliance with all Health and Safety legislation and promote a strong safety culture
- Maintain accurate and up to date documentation, maintenance records, and H&S materials
- Recruit, train, develop, and performance manage team members
Professional and Personal Competencies/Qualifications
- Strong management experience within facilities management
- Strong understanding of building engineering systems such as HVAC, boilers, electrical, fire systems, BMS, water hygiene, and fabric maintenance
- Proven leadership and organisational skills with experience developing operational strategies
- Experience managing technical infrastructure and assets
- Experience delivering soft workplace facilities services
- Knowledge of relevant legislation, regulations, and industry standards
- Excellent stakeholder management capability, including during periods of change
- Strong customer focus and commercial awareness
- IOSH Managing Safely or equivalent qualification