Fan Support Coordinator
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Closing Date of Applications – 13th March 2026
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
As a Fan Support Co-ordinator, you’ll be the first point of contact for our supporters, delivering a best-in-class service across email, telephone, social media and in-person channels. You’ll support fans across ticketing, memberships, stadium access, digital platforms and more — playing a key role in ensuring every interaction reflects the standards of Manchester City.
This is a fast-paced, supporter-focused role within a collaborative and experienced team. Please be aware, we are primarily recruiting on an initial fixed-term basis, with the potential for permanent opportunities. We are also keen to build a talent pool for future roles within the team.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
- Deliver day-to-day fan support across multiple contact channels, 7 days per week.
- Resolve ticketing, membership and service enquiries accurately and efficiently.
- Sell fan-related products through approved sales channels.
- Maintain consistent service standards across all supporter interactions.
- Meet weekly, monthly and seasonal KPI targets.
- Adhere to quality control, validation and compliance procedures.
- Support ongoing engagement with supporter groups and key stakeholders.
What we are looking for
- At least 1 year’s experience in a customer sales or service role.
- Strong communication skills and confidence speaking with people at all levels.
- A genuine fan-focused mindset with excellent service standards.
- Highly organised, able to manage workload under tight deadlines.
- Comfortable working across multiple systems and operational processes.
- Adaptable and open to change within a busy operational environment.
- A collaborative team player who takes pride in delivering accurate, timely support.
This role operates across a 7-day working week, including matchdays and non-matchday events, with shifts aligned to operational requirements.
*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.