Faults Scheduling Coordinator

Company Description

VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted.

From our beginnings in 1999, we have built expertise based on real-world experience. With us you have robust solutions from an established, dependable partner, delivering in-house installation, software and customer support that keep your needs front and centre.

VUE remains a family company founded and based in the UK. We have a dynamic outlook, and our work is underpinned by values of care, integrity, a one-team mentality and striving for excellence.

Job Description

This customer facing service position handles the scheduling of engineers to fix service faults which are essential to our operations department functioning in a highly efficient way. We are looking for a highly organised, confident, self-starter who is a good listener and has a logical and problem-solving mind to ensure our customers and stakeholders feel we are offering them the best possible service and that any issues and concerns are resolved professionally and in a timely fashion.

We would love to welcome you to our Salford office, working hours of Monday to Friday, 37.5 hours a week.

Your responsibilities day to day will be…

• Plan and prioritise new service calls, with a focus on responding to customer requirements swiftly and with an ethos of “getting it right first time”
• Professional and positive communication skills to both internal and external stakeholders
• Constantly looking for means to raise the bar when it comes to customer satisfaction
• Work with your teammates to achieve daily and weekly targets
• Able to probe, identify and diagnose customer issues
• Regularly work with our sales, technical, production and finance teams to best respond to customer needs
• Manage, organise and update relevant diaries and documentation

Proactively strive to perform all tasks in a highly accurate and proficient manner, ensuring customer service is at the forefront of your considerations

Adhere to stated policies and procedures relating to health and safety, and quality management

Qualifications

What do we expect of you?

• Highly organised individual
• Motivated team player who is a confident self-starter
• Problem solver with a pro-active approach and “can do” attitude
• Ability to prioritise and keep to deadlines within a fast-paced environment
• Able to use initiative with a clear willingness to learn
• Able to keep calm and think logically whilst under pressure
• Hands-on individual that is happy to ‘roll up their sleeves’ who is keen to resolve any problems or issues that may arise
• A strong desire to make their mark on a growing business through continuous improvements to systems and processes
• Excellent communicator
• Excellent attention to detail
  
  

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers
• A fast-growing organisation that defines itself as being agile and innovative with a commitment and drive to being the best in our industry
• A drive for continuous improvement, which you will be empowered to get behind from day one
• A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment
• A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos
  
  

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We Also Offer

• Global Female Health Policy & Female Health Champions

Pregnancy Loss and Fertility Treatment Policies

Endometriosis Friendly Employer (UK)

Women-focused gym & female health events

Mental Health First Aiders

Disability Confident Committed Employer (Level 1)

Race at Work Charter signatory

Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025

Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.

Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.