Company Description
VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted.
From our beginnings in 1999, we have built expertise based on real-world experience. With us you have robust solutions from an established, dependable partner, delivering in-house installation, software and customer support that keep your needs front and centre.
VUE remains a family company founded and based in the UK. We have a dynamic outlook, and our work is underpinned by values of care, integrity, a one-team mentality and striving for excellence.
Job Description
This customer facing service position handles the scheduling of engineers to fix service faults which are essential to our operations department functioning in a highly efficient way. We are looking for a highly organised, confident, self-starter who is a good listener and has a logical and problem-solving mind to ensure our customers and stakeholders feel we are offering them the best possible service and that any issues and concerns are resolved professionally and in a timely fashion.
We would love to welcome you to our Salford office, working hours of Monday to Friday, 37.5 hours a week.
Your responsibilities day to day will be…
- Plan and prioritise new service calls, with a focus on responding to customer requirements swiftly and with an ethos of “getting it right first time”
- Professional and positive communication skills to both internal and external stakeholders
- Constantly looking for means to raise the bar when it comes to customer satisfaction
- Work with your teammates to achieve daily and weekly targets
- Able to probe, identify and diagnose customer issues
- Regularly work with our sales, technical, production and finance teams to best respond to customer needs
- Manage, organise and update relevant diaries and documentation