Federation Development Partner (London and the South East)

Employment type: Permanent

Hours Per Week: 29 hours

Salary: £49,479 full time equivalent base salary per annum (actual salary for 29 hours = £39,583 per annum) plus London weighting if applicable.

Location: Postholders will cover specific geographical areas and will need to live within the regions they support. We are recruiting roles to cover the South East, and London, therefore postholders will need to live within reasonable travel distance in these areas.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The role

As a Network Development Partner you will be part of the new Network Development & Assurance capability, working closely with our network of local Citizens Advice to grow our network mindset and deliver our service missions. . You’ll collaborate with leaders in local offices to assure them against our recognised and accredited member standards,support them to deliver their strategic plans, manage risk and build their sustainability, capability, capacity and resilience.

The team ensures our Local Citizens Advice organisations are supported to thrive and deliver exceptional outcomes for clients and communities. You’ll deliver targeted development interventions, facilitate continuous improvement and ensure local offices meet our member standards. Through building trust with leaders across the network and strengthening relationships with them, you’ll help to cultivate a purpose-driven, impactful and sustainable network.

We are recruiting for 1 permanent position to support our local offices in the South East. We also have a vacancy to cover London on a fixed term contract until April 2027. We are open to considering external secondment agreements from local Citizens Advice offices or other organisations if the successful candidate's employer will consider this.

To apply

The 'Apply' button will take you to our advert and you can submit your application from there. Please submit an anonymous CV and anonymous cover letter (limited to 2 pages) that demonstrates why you think you are suitable for the role and also how you meet the following criteria and you will be considered for both vacancies (please download and review the candidate pack available from our original job advert):

• Experience of working within a membership or federated organisation, an understanding of network theory and working with a network mindset
• Experience of leading organisational development or transformation initiatives and, driving innovation
• Demonstrable experience of project management with measurable outcomes
• Understanding and application of quality standards, accreditation, or compliance frameworks

Please note that if you were successful in being shortlisted for the role we will hold the first round of telephone interviews planned for 26th March 2026. Successful candidates from that round will progress to face to face interviews held at our London office on 13th April 2026.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.