Field Engineer
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About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Your New Role
Here at Hitachi Rail we have an exciting opportunity for an experience Field Engineer to join our team. Both electrical or mechanical bias bring benefits to this role so we are open to both backgrounds. As the Field Engineer the role will encompasses the installation, commissioning, maintenance, and support of digital & analogue electronic monitoring systems incorporated to rail service and passenger vehicles.
The Field Engineer will provide and offer technical solutions to our customer by responding to inquires and assisting in troubleshooting and resolving issues. The individual will need to be able to evaluate and prioritise cases on an on-going basis whilst ensuring the customer has regular, clear communications, whether that be via email, phone or face-to-face.
This role will involve some travel throughout the UK, generally Mondays to Fridays. Weekend and night working will also be required though not frequent.
Other responsibilities include:
- Attend rail depots throughout the UK or occasionally worldwide to repair faulty train borne systems and commission new or existing systems or products.
- Track and manage work record using Atlassian -Jira or similar fault tracking tools.
- Escalation of key risks or concerns regarding our in-field performance
- Work with all internal groups, including support, sales, engineering, product management and health and safety.
- Prepare accurate and timely reports both for internal use and external customers.
- Actively part of a ‘On Call’ rota in supporting customer enquiries and systems queries.
- Update and coordinate serviceable documentation improvement initiatives through existing revisions and evolution of the general role tasks and daily activities.
About you
- Strong experience as a Field Engineer, Systems Support Engineer, or similar role.
- Formal Qualification in electronics, electrical engineering, mechatronics, or equivalent subject.
What we offer
We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:
- Competitive salary
- 25 days holiday
- Pension scheme with contributions up to 9%
- Private medical insurance
- Personal Accident insurance
- Group Income protection
- Group Life Insurance
- Employee Assistance Programme
We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail