Field Engineer - South West of England and Wales

Field Engineer.

Salary: £30,350 per annum.

Location: Homebased with travel throughout the Southwest of England and Wales.

Contract: Permanent – 35 hours per week.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

Join Our Technology Team as an IT Field Engineer!

Are you enthusiastic, technically skilled, and ready to make a difference? We are looking for an IT Field Engineer to join our dynamic Technology team. If you have great technical ability, a lateral thinker able to flex and adapt to various situations, and want to be part of a successful and energetic team we would love to hear from you!

How you'll help to create brighter futures

• Representing a professional front facing service to Action for Children staff across the Southwest of England and Wales.
• Responsible for attending sites, providing technically focused support and solutions.
• Oversee the commissioning and de-commissioning of sites providing technical input and resource.
• Support the Service Desk in providing remote support when not out in the field.
• Maintain professional development through research of recent and relevant developments in Technology.
• Apply continuous improvements to service and processes.
• Provide direction and guidance to less experienced IT staff.
• Develop strong relationships with remote service users and being the Ambassador for the Action for Children IT department.

Let's talk about you

• Foundation Qualification in ITIL (or equivalent experience).
• Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, the Data Protection Act 2018 and GDPR.
• Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex computer related problems.
• Familiar with the use of Help Desk/ticketing systems.
• Experience of working in a technical field-based role.
• Strong working knowledge of computer hardware and networks with expertise in troubleshooting hardware and software issues.
• Proficient technical knowledge of MS-Windows operating system, Office 365, Azure and Active Directory.
• Experience in the provisioning and troubleshooting of Wi-Fi and basic networking, Cat5/6 cabling etc.
• Experience in working in care-setting (desirable but not essential).

Please see the Job Description for the full list of accountabilities and requirements.

Find us on X, Linkedin, Facebook or YouTube to get to know us better.

Closing Date: 22nd July 2025.

Interviews will be week commencing 28th July 2025.

Please note we are unable to offer visa sponsorship for this role.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Want to know more about Action for Children?

Find us on X, Linkedin, Facebook or YouTube to get to know us better.