Field Operation Engineer
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Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutionsfor warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automatedand intelligent supply chain globally.
Responsibility
- Respond to robot-related mechanical, electrical, and software service tickets; analyze issues, develop solutions for regional engineers, and follow up to ensure ticket closure
- Provide technical empowerment and training to maintenance and implementation engineers on robot repair skills
- Regularly summarize recurring issues and propose improvement suggestions for products, implementation processes, and service quality
- Prepare and deliver reports and documentation required by the department or customers
Required capabilities, and skills
- With valid UK work permit
- Bachelor’s degree or above; major in Computer Science or Mechatronics is preferred
- Proficient in Microsoft Excel and PowerPoint
- Quick learner with strong independent problem-solving and analytical abilities; strong service mindset and hands-on capability
- Responsible, with good communication skills and strong team collaboration awareness
- Highly self-motivated and able to travel frequently
- Fluent in spoken and written English and Chinese to meet daily and business communication needs, other European language is a plus
Preferred qualifications, capabilities, and skills
- With a UK driver's license
- Based in Birmingham is preferred