Field Service Engineer
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation Type
Computer system and equipment installers and servicers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Revvity is searching for a Customer Support (Field Service) Engineer to cover our customer base across the Southern half of England, supporting the wider region as required.
In this role, the Field Service Engineer will act as the face of the company, ensuring customers’ needs are met or exceeded. The initial and primary focus of the role will be to support our Reproductive Health instruments, later expanding to include systems across the combined Life Science and Diagnostic portfolio.
The role will suit someone with the desire to travel, with an average of approx. 2 nights per week away from home across the year expected (a mix of planned and reactive work).
Role Description
In this role, the Field Service Engineer will act as the face of the company, ensuring customers’ needs are met or exceeded. The initial and primary focus of the role will be to support our Reproductive Health instruments, later expanding to include systems across the combined Life Science and Diagnostic portfolio.
The role will suit someone with the desire to travel, with an average of approx. 2 nights per week away from home across the year expected (a mix of planned and reactive work).
Role Description
- Perform field service as advised by Customer Care in conjunction with the Service Leader. Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio, with an initial focus on Reproductive Health Screening.
- Provide first-line onsite user training on Life Science and Diagnostics systems.
- Organise routine maintenance allocated on a monthly basis.
- Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types.
- Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology).
- Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications.
- Strong technical support and mentoring.
- Meaningful work with professional customers.
- Focus on career development.
- A package including of salary, commission, company car, private healthcare, life insurance, and more.