Field Service Engineer – Oxford
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (46.0%).
Occupation Type
Computer system and equipment installers and servicers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Department: Service - Field Service
Location: UK/Field based
Description
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.
This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.
You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Working pattern
Location: UK/Field based
Description
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.
This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.
You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Working pattern
- This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs.
- Core hours apply, however, because of the nature of the job flexibility is required.
- This role includes participation in a weekend/bank holiday support rota with additional pay.
- Potential of additional earnings through Weekend and Bank Holiday Rota participation.
Progression Opportunities Exist For The Right Person, Including
- Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
What you’ll do (day to day)
Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
- Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
- Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
- Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
- Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
- You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
- Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.
What we’re looking for
- Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
- Strong fault-finding ability across electro-mechanical systems.
- Confident using a Windows laptop for diagnostics, reporting, and communication.
- Experience adhering to SLAs and managing high‑priority callouts.
- Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
- Experience with hardware/software upgrades, device configuration, or remote support tools.
- Coaching/mentoring ability (supporting less experienced engineers).
With Glory, you will be working for an Investors in People Gold accredited company.
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days