Field Service Engineer (Site based)

CompanyCMR Surgical

LocationCambridge, England, United Kingdom

Posted At2/25/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (45.0%).

Occupation Type

Computer system and equipment installers and servicers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

About CMR Surgical

At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—Ambitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

About the Role

The Onsite Service Engineer to be based between our UK Cambridge and Ely Locations. The role is responsible for the service and maintenance of our commercial surgical robotic systems for a range of internal customers. It plays a key role in ensuring maximum availability of systems for surgical demonstrations, training, clinical studies and upgrades.

Being based between our headquarters and manufacturing sites the role will closely work with key in-ternal teams enabling your development and performance. The position requires time to be spent be-tween the two locations relative to the current workload. On occasion and in response to business need, support of the field team in local surgical locations could be expected. The role will require prioritising and completing outstanding service work within defined deadlines.

If you want to get into the rapidly growing world of surgical robotics - then this is the role for you.

Responsibilities

Support the service and maintenance of the Versius Robots in Cambridge headquarters and Ely manufacturing sites.
Own prioritising and completing outstanding service work within defined deadlines.

Ensure preventative maintenance is carried out within defined timeframes

Complete service work precisely and document in full compliance with FDA Good Documentation Practices (GDocP).

Maintain accurate and timely service records, and accurate system configurations for the in-stalled base.

Manage spare parts inventory in line with company guidelines, including ordering, reverse logistics and calibration tools within your area of responsibility.

Complete all administrative tasks on time (service orders, logistics paperwork, email).

On occasion provide on-site service for hospital locations locally in support of the field team.

Undertake extensive product training and maintain skills as systems and processes evolve.

Report any complaints in alignment with internal SLAs and Post-Market Surveillance processes; escalate feedback for continuous product improvement through defined channels.

Complete active role in quality processes such as NCR, CAPA, Concession as appropriate.

We’d expect you to be willing to turn your hand to anything within the Service and Support remit that helps the team deliver its objectives.

About you

To be successful in this role, you’ll need to have/be:

Bachelor’s degree, associate degree, or equivalent in engineering, electronics, biomedical engineering, or related discipline.
Previous experience of onsite/field service experience in a regulated environment (medical or pharmaceutical preferred).
Experience servicing high-value capital equipment (e.g., imaging systems, surgical robotics, radiotherapy).
Proven track record in independent troubleshooting and repair of complex electromechanical systems.
Knowledge of electronics, electrical systems, and software, including performing software updates via engineering interfaces.
An understanding of ESD measures, Electrical Safety, Medical Contamination risks, decontamination.
Proficient in the use of tools such as DMMs and ES testers
Familiarity with operating theatre/OR protocols and medical device handling an advantage
A proactive, hands-on attitude with strong problem-solving skills.
The ability to work with autonomy to deliver to deadlines
Strong organizational skills, capable of managing multiple priorities and meeting competing department deadlines.

Ability to communicate clearly with both customers and internal teams under pressure, maintaining strong relationships.

Flexibility to work in cross-functional environments and adapt to changing priorities.

Consistent and resilient in providing structured feedback internally, actively contributing to product and process improvements.

Proficient in Microsoft Office and familiar with Field Service CRM tools such as ServiceMax.

Ability to lift up to 20 kg and work in clinical environments, including operating theatres.

Valid UK driver’s license and ability to travel between sites at short notice.

Able to be onsite daily in Ely or Cambridge locations for standard office hours.

Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.

Interested? We’d love to hear from you!

This role requires candidates to have eligibility to work within the UK.

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