Field Service Engineer (South of England, UK)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation Type
Computer system and equipment installers and servicers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Badger Meter - Where Every Drop Counts and So Do You
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 120 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.
Every employee at Badger Meter is an important part of our success. We are committed to building a workplace where we shape a more sustainable future, celebrate differences, empower voices, and encourage fresh ideas that drive innovation. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
What You Will Contribute:
This position is responsible for providing to customers field technical support for Badger Meter’s product portfolio and ensuring issues get resolved to the satisfaction of the customer. You will provide necessary technical training and assistance, system pre-installation planning with the customer, and other special sales support projects and activities as required.
You will be working on the full range of water quality monitors, fixed gas detection monitors and flow meters. Full and comprehensive product training will be provided, so applicants are welcome from Service Engineers from a broad array of backgrounds and industry sectors.
This is a field-based role with a territory covering UK and Ireland (some travel overseas may also be required). We are ideally looking for candidates based in the South of England (Oxford, Buckinghamshire and North-West of London). This role is home based and will involve travelling to customer sites throughout the region ensuring that the highest levels of customer service are maintained at all times.
Job Duties
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 120 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.
Every employee at Badger Meter is an important part of our success. We are committed to building a workplace where we shape a more sustainable future, celebrate differences, empower voices, and encourage fresh ideas that drive innovation. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
What You Will Contribute:
This position is responsible for providing to customers field technical support for Badger Meter’s product portfolio and ensuring issues get resolved to the satisfaction of the customer. You will provide necessary technical training and assistance, system pre-installation planning with the customer, and other special sales support projects and activities as required.
You will be working on the full range of water quality monitors, fixed gas detection monitors and flow meters. Full and comprehensive product training will be provided, so applicants are welcome from Service Engineers from a broad array of backgrounds and industry sectors.
This is a field-based role with a territory covering UK and Ireland (some travel overseas may also be required). We are ideally looking for candidates based in the South of England (Oxford, Buckinghamshire and North-West of London). This role is home based and will involve travelling to customer sites throughout the region ensuring that the highest levels of customer service are maintained at all times.
Job Duties
- Provide field technical support for customers and calibration services
- Installation and commissioning of new systems and upgrades of existing systems
- Perform field training for customers either onsite or using internet-based methods
- Perform internal training and testing when new products or significant changes occur in existing products
- A passion for excellent customer support with a personable approach and the ability to communicate at all levels to develop long standing customer relationships
- Analysis of measurement data
- Software supported documentation and tracking of support cases & projects
- Provide feedback to corporate training group on training materials such as guides and quick reference cards and to Marketing and Technical Support for purposes of resolving customer issues
- Remain proficient and up to date in meter and system technology including software, both with Badger Meter products, and competitive product offerings
- Respond to customer requests and questions in a timely manner, communicating effectively to both internal and external customers
- Managing offsite administration duties such as effective stock control, remote technical support and relevant customer facing document production
- Suitable candidates for this role will need to possess a qualification in Electrical / Electronics / Engineering and have gained experience working in a customer facing field service or technical support environment.
- Minimum 1-3 years of experience servicing analytical equipment. Some knowledge of the water industry an advantage, but not essential as training will be provided.
- Professional experience including customer contact especially for service & commissioning
- Previous field service experience in electro-mechanical field
- Clean driving licence
- Flexibility and the ability to respond well to change and pressure and a methodical approach to problem solving and trouble shooting
- A passion for excellent customer support with a personable approach and the ability to communicate at all levels to develop long standing customer relationships
- Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
- Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
- Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Competitive salary range, based on experience and qualifications.
- Type of Contract: Full-time (40 hours)
- Workplace type: Remote - This is a field-based role with a territory covering UK and Ireland (some travel overseas may also be required).
- Location: Badger Meter UK Limited | Unit 1&2 Gatehead Business Park | Delph New Road | Delph | Saddleworth | England | OL3 5DE
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