Field Support Manager (Data Center)

CompanyOracle

LocationReading, England, United Kingdom

Posted At3/12/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (43.0%).

Occupation Type

IT managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£55,000 (£28.21 per hour)

Occupation rate applies

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Description

Job Description

The role involves significant communication at all levels internally and externally. Requires a 24x7-hours commitment to participate in the Manager on Duty oncall rotation program.
Knowledge / hands on experience with relevant OCI system tools and processes
Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/productivity improvement efforts and understanding strategies of Oracle organization.
Full understanding of all related escalation and incident management processes and best practices
This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and Hardware Field Support territory.
You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
Able to manage UK/Global project while maintaining day to day activities.

Responsibilities

Responsible for KPI and metrics improvement for Oracle businesses (OCI Commercial, DRCC, Alloy, OSC, C@C) in their territory

Manage the day-to-day operations in Cloud Hardware Support of all Data Center sites/DRCCs/C@C under your area, in a 24/7 mission critical environment.

Ensuring 24/7 on-site service levels and adherence to company SLAs/OLAs to enhance customer satisfaction and discover business opportunities.

Pro-active resource planning in order to meet SLAs and presence requirements.

Facilitating customer relationships and serving as a primary contact for customers/service teams and partners, aiding in diverse customer situations and escalated issues

Coordinating and resolving conflicts, following best practices

Acting as the liaison between various Oracle data centre environments and management

Able to handle and manage all level of communications successfully (internal and external ). This will require communicating with multiple teams and stake holders on multiple projects such as but not limited to: Datacentre Operations (DCO), Build, Incident Managers

Documenting and addressing issues raised in regular meetings with DCO Management and other partners.

Implementing and reinforcing operational process improvements

Responsible for ensuring timely delivery of services/tasks

Effective upwards reporting of progress, KPIs, and incidents.

Primary point of contact for the Data Center Manager

Primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues.

Negotiating and coordinating with local vendors and will be expected to drive performance and expectations.

Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.

Driving a culture of continual improvement and learning throughout everything you do.

Participate in Talent review process, performance management, and other topics pertaining to effective people management.

Qualifications

Career Level - M3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible

medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.