Floor Manager - Eldon Square, Newcastle
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The role
As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers
.
We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service syste
m.
The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possib
le.
Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amaz
ing.
What will I be d
- oing?
The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in - store.You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service
- systemYou will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer s
- upportYou’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and you
- r teamCommercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our
- storeYou will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that the
he day
What skills do
- I need?
You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing ne - w outfitTenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team a
- spire toYou know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and i
- t shows!Natural affinity in learning new systems and processes in a digital env
- ironmentHonest, trustworthy and dependable - you live by our bran
absence
About the
location
Our Eldon Square standalone store in Newcastle has been open since 2010 and usually trades from 9:00am - 18:00pm (subject to seasonal change). Eldon Square is Newcastle's oldest and most famous premium shopping centre, making the location popular with locals and tourists alike. Our team is a bubbly bunch who have one thing in common, they love fashion and all things AllSaints. Store Location. Approximately a 10 minute journey from Newcastl
e station.What we
stand for
The Customer is the Boss We work as one proud team to get the best for ou
r customers
One Team We are joined up and encourage others to share
their ideas
We Do What We Say We Will We know our goals, and we work with clear out
comes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive ab
out the
- future
Benefits
A generous wardrobe allowance so that you can wear our beautiful clothes - to work each dayPotential to earn more from our team c
- ommission schemeWe are a disability committed ce
- rtified employerEmployee discount for you to spend with fa
- mily and friendsUp to 2 years service 33 days (25 days
- + bank holidays)Over 2 years service 36 days (28 days
- + bank holidays)Access to dental cash plan & free virtual GP appointmen
- ts through AvivaUNUM employee ass
- istance helplineLife
- assurance coverAccess to discounted gym membership and cor
- porate discountsFree, confidential, wellbeing and lifestyle support w
- ith Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adop
- tion, menopause)Health days for you to use either for physical or
- mental wellnessDedicated mental health support from our mental hea
- lth first aidersEye care vouchers, season ticket loan
s and much more
#WeAreAllSaints