Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 locations and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

To lead and manage the Weekend Quality Technician (QT) team, ensuring consistent delivery of food safety, quality, and GMP standards.
To role model high technical capability, support team development, and drive continuous improvement and Food Safety and Quality culture across weekend operations.
To support the transition from paper-based to digital quality systems and ensure all weekend quality activities are completed accurately, efficiently, and in line with site and customer requirements.
To support the Sanitation Manager by assisting with the management of the weekend sanitation team as required.

Key Accountabilities/Outcomes

Manage the Weekend QT team — provide direction, allocate tasks, oversee performance, and ensure consistent working practices across the shift.
Communicate quality issues clearly and promptly, ensuring quarantine logs and investigations are completed accurately to support timely stock decisions.
Coach and develop QTs to maintain high technical standards and identify individual training needs.
Champion GMP standards and drive continuous improvement and Food Safety and Quality culture across weekend operations through coaching and leadership.

Coordinate training plans with the FSQA Manager – Plant to ensure capability and consistency across the team.

Work with the FSQA Manager – Plant and the Lead QT to streamline documentation processes / reduce paper-based records by gathering feedback and implementing improvements across all shifts.

Role model technical excellence, ensuring all QTs operate to the same high standard and identifying development needs where required.

Support the transition to digital systems by reviewing new platforms, collating team feedback, and helping resolve issues.

Assist with the continued implementation and snag resolution of OAL systems.

Ensure the QT team take appropriate samples for NPD projects and submit them within required timeframes.

Work with the Sanitation Manager to coordinate product and swab samples for cleaning validation, ensuring correct booking with third-party laboratories.

Perform environmental swabbing and interpret results in line with the verification schedule.

Conduct allergen verification and validation using rapid testing methods.

Ensure microbiological, chemical, and organoleptic shelf-life testing is completed according to schedule and customer standards.

Fulfil customer requests for live product samples.

Conduct CCP verification and assist the SME of Metal Detectors and X-ray in training new production associates in CCP monitoring.

Perform inspections of food safety equipment (sieves, magnets, silo systems).

Conduct post-cleaning inspections and swabbing to verify hygienic standards.

Ensure all quality and food safety monitoring equipment is calibrated and records maintained.

Immediately report any product or process found to be out of specification.

Conduct internal audits (GMP, glass register, locker inspections).

Support customer and GFSI audits and be main technical cover for audit or crisis management cover over the weekend.

Assist with root cause analysis and corrective actions for non-conformances and complaints.

Manage raw material and packaging concession requests.

Contribute to troubleshooting and problem-solving within the factory.

Provide absence cover within the technical department to ensure business continuity.

You must always comply with Rich Products Health and Safety policies and procedures.

Knowledge/Skills/Experience

Critical

Appreciation of BRCGS, AIB, and customer standards
HACCP Level 2/3
Internal audit trained
Knowledge of food safety & quality verification programmes
Understanding of UK & EU allergen requirements
Level 3 Food Safety
Appreciation of bakery operations / food manufacturing
EMP knowledge
QMS knowledge
Complaint handling experience

Desirable

ILM Level 2 Certificate in Team Leading
Minimum 2 years’ experience in food manufacturing environment
Degree level education
FSQMS experience
Experience in internal auditing

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Food Safety & Quality Assurance Supervisor Weekend

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