Contract Type: Permanent – 37.5 hours

Location: Coventry

Shift: Monday-Friday

Join the UK’s premier parcel delivery company

What you’ll do:

Reporting to the Forecasting and Planning Manager, you will optimise service quality by providing accurate information on the volume capacity and service levels within the Evri Premium network and reporting to a variety of stakeholders to aide effective management decision making. You will analyse and interpret this data to assist in the Planning of the overall network, as well as identifying areas of the operation where service is at risk and act immediately to prevent or mitigate erosion of service.

You will track and record network performance to identify on-going performance improvement opportunities. You will suggest and build new reports to improve the planning of the network and highlight service failures and work with stakeholders to ensure these are used and understood.

Key Role Responsibilities:

Assisting the Forecasting and Planning Manager in the implementation of planning requirements; to forecast, monitor and improve the full end to end parcel process (Hub through to delivery to customer)
Understanding the Evri Premium network operating windows and processes to create accurate data for planning and service monitoring within Hubs, depots and the wider network
Producing daily reports which contain volume, service level analysis, process and resource requirements for the network
Compiling and publishing weekly/monthly reports as required on network status and performance/compliance for cascade through Operations in from Director level and below
Managing the network according to the plan across the whole supply; chain client collection and beyond
Analysis of Hubs/Depot processing data and consider planning constraints such as Parcel Machine throughputs and performance

Monitoring accuracy of Forecast versus Actual Performance results and supply the Hubs and Depots with accurate information to optimise labour and asset utilisation. You will work with stakeholder groups to train and implement the practical use of this information/output from reports

Proactively identify changes in activity with the Evri Premium network and to effectively adapt planning and assist in the review of Hubs, Depot and wider network activities for changes and events, i.e. by process, bank holidays, peak plans and product changes.

Utilising Historical Data and Work with Hubs, Depots and wider network to install a culture of continuous improvement in planning to reduce cost and improve quality due to improving accuracy of process planning

Escalating your findings to the appropriate operational area, alerting to the impact of non-action and advising recommendations for resolution and working with stakeholders to drive continuous improvement

Hosting daily network conference calls with Managers and Senior Managers across Depot, Field and Customer services, questioning service performance and escalating accordingly so that failures are understood and avoided going forwards

What We Can Offer You:

We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:

Annual Leave: At least 33 days of annual leave (including Bank Holidays).
Career Progression
Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For

Working knowledge of systems used within Hermes, BI, MI and SAP
PC Literate with a working knowledge of Microsoft office (strong Excel user)
SQL and VBA desirable
An understanding of the Hermes operation desirable
Numerate self-starter with excellent data interpretation and analytical capabilities

Strong commercial awareness

Understanding of the Lean and other process improvement methodology

Able to communicate in a strong and confident manner effectively at all levels of the organisation

Highly credible and be able to influence and win the confidence of others

Be able to work on your own initiative or as part of a team, often in a high-pressured environment, and to establish effective working relationships at all levels of the business

Flexible approach to work

Willing to travel and stay away from home as required

At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

About Us

Introducing Evri Premium – an exciting addition to the Evri family.

Evri Premium is the result of the merger of Evri and DHL eCommerce UK, offering services including tailored mail collection and processing, a separate network for high-value or time-sensitive deliveries, and expanded international capability across our global shipping operation.

It enhances Evri’s unique, flexible and cost-effective model to provide even greater choice for consumers and businesses, from occasional senders and online sellers to major retailers. With our team of 30,000+ couriers and locations across the UK including more than 15,000 ParcelShops and lockers, we get over 1 billion parcels and letters annually from A to everywhere.

We wouldn’t be the UK’s premier parcel delivery group without our incredible people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering a best-in-class service. There are fantastic opportunities throughout the Evri Group, so take a look to see where you might fit in. We can’t wait to hear from you.

We’re excited for the future. Let’s deliver it together.

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