Front Office Murex Support Specialist (Fixed Term Contract)

Purpose of the Role:

Working for a Corporate Bank in the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.

Responsibilities:

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Contribute to continuous improvement of support processes, automation, and monitoring tools.
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLA’s
• Manage / contribute the Issue tracker, ensure the board is up to date and ensure along with team all issues are true to status
• Strong, Clear and precise communication (Oral & Written) is a key requirement for the role.

Main Responsibilities:

Provide technical solution to the business needs and following best practices and standards. Be the driver for change and promote strategic solutions with the view for building for the long term.

Main Areas:

• Support the Global Markets, Commodities business in Murex
• Market data (real time contribution, end of day,) for asets
• Risk reporting (strike maps, scenario reporting)
• Reporting for support function (deal valuation, market data)
• The team will also ensure support and maintenance of all its development and work within an agile framework.

Add value by helping out with:

• User needs collection and anticipation.
• Analysis of these needs and definition of the required specifications.
• Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
• Implementation and delivery of retained solutions.
• Support and documentation.
• Bug tracking, continuous software evolution.
• Make recommendations regarding architecture, technologies and IT solutions
• Analysis, problem solving and escalation
• Carry out training and skills assessments at regular intervals

Key Skills:

• It is essential that the candidate has extensive experience working with Murex, in a Support role with a BA background, with deep expertise in troubeshooting and resolving issues.
• Experience of implementing and supporting Murex v3.1 with Regards to Front Office (Please note, lower version of Murex is a strict no go).
• Experience in Implementing both Linear and non-Linear Products in Murex
• Ability to build out multiple strategies / payoff’s as per business needs
• Strong Exposure on Front Office Module in Murex