FST Team Leader
Location
Birmingham, England, United Kingdom
Employment TypeFull-time
Posted At4/29/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation TypeProgrammers and software development professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,700
(£28.05 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with GES - Global Experience Specialists. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Advert
Are you ready to take your Field Support Technician expertise to the next level?
GES is seeking a dynamic and dedicated Field Support Technician Team Leader to join our team based at the NEC near Birmingham.
If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you!
The Field Support Technician Team Leader is responsible for leading and coordinating a small team of Field Support Technicians to deliver high ‑ quality, on ‑ site and remote IT support across the organisation. The role combines people leadership, technical oversight, and operational management to ensure reliable service delivery, effective incident resolution, and continual improvement of IT support services.
Main Responsibilities
Team Leadership & People Management
IT Support & Operations
Service Management & Process
Stakeholder & Cross ‑ Team Collaboration
The Ideal Candidate Will Have
Are you ready to take your Field Support Technician expertise to the next level?
GES is seeking a dynamic and dedicated Field Support Technician Team Leader to join our team based at the NEC near Birmingham.
If you thrive in a fast-paced environment and have a passion for delivering exceptional service to clients worldwide, this is the opportunity for you!
The Field Support Technician Team Leader is responsible for leading and coordinating a small team of Field Support Technicians to deliver high ‑ quality, on ‑ site and remote IT support across the organisation. The role combines people leadership, technical oversight, and operational management to ensure reliable service delivery, effective incident resolution, and continual improvement of IT support services.
Main Responsibilities
Team Leadership & People Management
IT Support & Operations
Service Management & Process
Stakeholder & Cross ‑ Team Collaboration
The Ideal Candidate Will Have
- Proven experience in a Field Support / Desktop Support role within an IT Operations environment.
- Demonstrable experience leading or mentoring technical support staff.
- Strong working knowledge of:
- Windows desktop operating systems
- Microsoft 365 and collaboration tools
- Active Directory / Entra ID user and device management
- Hardware break‑fix and endpoint management
- Excellent customer service, communication, and stakeholder‑management skills.
- Strong organisational skills with the ability to manage competing priorities.
- ITIL Foundation or equivalent service management experience.
- Experience supporting distributed or multi‑site environments.
- Familiarity with endpoint management tools (e.g. Intune, SCCM, RMM platforms).
Who We Are
GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership-driven productions.
Our vision is to grow with our customers and create a truly sustainable future for events. Introducing innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.
Our Values
We deliver our vision by embedding our values throughout our business:
Trust: Trust each other to always be honest and do what is right.
Responsibility : Be responsible for our actions and deliver on our commitments.
Understanding: People come first. Be understanding and compassionate.
Excellence : Provide excellent service and execution
Salary
This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.
Hours of work
Normal working hours are Monday to Friday 8.30am – 5pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.
Annual leave
Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays).
Development And Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. Our benefits include but are not limited to:
Hybrid and flexible working
Private Medical insurance
Bonus Scheme
Life Insurance
Team days
Paid Volunteering days
Equal Opportunities
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents.
Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
Salary Competitive
Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
Salary Competitive