Fulfilment Operations Coordinator

Fulfilment Operations Coordinator

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role 

Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost. Customer queries must be managed effectively within specific SLA periods, providing accurate feedback and issue resolution. The fulfilment operations team ship high volumes of orders to multiple countries via group and third-party warehouses.

You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment.

The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.

This is a non-call centre environment, primarily email based.

Your Day-to-Day Responsibilities Will Include:

• Managing the customer order process from receipt of order through to shipment and delivery
• Arranging deliveries and ensuring all are compliant with the customers’ specifications
• Resolving delivery problems and communicating any delays to the customer
• Communicating stock availability and lead time information to customers
• Forecast management
• Facilitating customer reporting requests on a regular basis
• Understanding the various return policies, validating returns requests and raising RMA’s where applicable
• Attending conference calls. Preparing meeting files and distributing meeting minutes
• Resolving customer queries and complaints quickly and courteously
• Reporting on customer stock and sales
• Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary
• Undertaking ad hoc company projects as required

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Proactive, commercially minded individual with excellent communication skills
• Motivated and proactive, able to work under pressure both independently and as part of a team
• Strong interpersonal skills with an ability to develop strong business relationships
• Able to work effectively under pressure and with changing priorities and workload
• Excellent attention to detail
• Advanced Excel skills
• Experience or knowledge of supply chain/logistics would be beneficial
• Language skills are desired but not essential

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.