Functional Consultant
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Smart IT is a UK-based Odoo Gold Partner, delivering ERP implementations across a broad range of clients and project scales. We work across multiple sectors and our projects vary significantly in scope and complexity — no two are the same.
This is a great opportunity for someone looking to break into ERP consultancy. We’re not looking for a finished article — we’re looking for someone with the right foundations and the drive to develop. If you’ve worked with business software, understand how organisations operate day-to-day, and enjoy working with people to solve problems, we want to hear from you. Full Odoo training will be provided.
Key Duties and Responsibilities
Client Engagement & Requirements
- Participate in and progressively lead client discovery sessions and requirements workshops, on-site and remotely.
- Produce clear business analysis documentation, process maps, and requirements specifications.
- Build strong working relationships with clients throughout the project lifecycle.
- Attend client update meetings and contribute to structured progress reporting.
Solution Design & Configuration
- Learn and apply Odoo module configuration across relevant functional areas (Sales, Purchase, Inventory, Accounting, CRM, and others).
- Contribute to functional and technical design documentation under guidance from senior team members.
- Work with the Development team to understand and communicate customisation requirements.
- Ensure proposed solutions are practical and aligned with client needs.
Project Delivery
- Manage your project tasks and time effectively across concurrent workstreams.
- Coordinate with Project Managers to flag risks, track progress, and manage client expectations.
- Support UAT phases, working closely with the QA team on testing activities.
- Assist with data migration activities including review, mapping, and import of legacy data.
Training & Documentation
- Deliver end-user training sessions as your Odoo knowledge develops.
- Produce user documentation and training materials to a professional standard.
- Contribute to Smart IT Academy content as required.
Team Contribution
- Work collaboratively with Functional Consultants, Developers, and Project Managers.
- Share knowledge and contribute to team learning.
- Engage with internal process improvement and quality initiatives.
Support
- Provide functional support for client issues raised through the helpdesk.
- Work with the Account Management team to maintain positive client relationships.
Required Experience & Skills
Essential
- Some experience using or working alongside business software — this could be CRM, accountancy packages, stock management, job management, or similar.
- A good understanding of how businesses operate — ideally gained through a role in operations, administration, finance, sales, or a related function.
- Strong communication skills — comfortable talking to people at all levels, both in writing and in person.
- Organised and methodical — able to follow a process, document clearly, and manage your own time.
- Curious and analytical — someone who likes understanding how things work and finding better ways to do them.
- A genuine interest in technology and how it can help businesses improve.
Desirable
- Experience using a recognised business software platform such as Sage, Xero, QuickBooks, HubSpot, Zoho, or similar tools used in finance, sales, or operations.
- Previous exposure to a client-facing or customer service role.
- Experience writing process documentation, user guides, or training materials.
- Background in a sector relevant to ERP — such as manufacturing, distribution, retail, or professional services.
Your Development at Smart IT
We invest in our people. As a new Functional Consultant, you can expect:
- A structured Odoo onboarding and training programme from day one.
- Access to the Smart IT Odoo Academy and internal knowledge resources.
- Support working toward Odoo certification in your core functional areas.
- A clear development pathway with regular PDR cycles and honest feedback.
- Mentoring from experienced Functional Consultants and Team Leaders.
What ‘Good’ Looks Like in This Role
We’re not expecting you to hit the ground running — but we do expect enthusiasm, effort, and a willingness to learn. After your first six months, we’d hope to see:
- A growing confidence with Odoo and the ability to handle straightforward configuration tasks independently.
- Positive feedback from clients and colleagues on your communication and reliability.
- Documentation and notes produced clearly and consistently.
- A proactive approach — asking good questions, flagging issues early, and not waiting to be told what to do next.
- A clear sense of where you want to develop and what you’re working toward.
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- ERP systems: 5 years (required)
Language:
- Fluent English C1 minimum (required)
Work authorisation:
- United Kingdom (required)
Location:
- Preston PR4 2TZ (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person