Funding Information Adviser

Salary: £44,300

Closing date: Sunday, 29 March 2026

Contract type: Permanent

Interview dates: 1st stage (16,17, 20 and 21 April) online/Remote

The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.

We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.

These challenges need the bold science we support, but they won’t be solved by science alone.

We are looking for a Funding Information Adviser to join our team.

Where in Wellcome will I be working?

You will be working in the Research funding team within Discovery reporting to the Funding Information Manager

The Funding Information team plays a vital role in ensuring that everyone engaging with Wellcome’s funding processes receives clear, accurate and timely guidance. They work with colleagues and applicants by providing expert advice on grants systems, funding schemes, policies and processes, and by responding to a wide range of internal and external queries. The team helps people navigate application routes, understand requirements, and access the information they need to apply successfully. They also strengthen Wellcome’s mission by maintaining high quality‑ grant information, delivering training across the organisation, and contributing to the continuous improvement of systems and processes that enable Wellcome to fund work that addresses urgent health challenges

What will I be doing?

In this role, you’ll ensure colleagues and applicants have access to clear, high quality grant information, offering guidance on application processes and funding schemes. You’ll also strengthen our systems by developing and maintaining templates, testing‑ and implementing improvements, and training staff across the organisation so everyone can use our grants systems confidently and effectively.

As a Funding Information Adviser, you will be:

• Developing and maintaining expert knowledge of our grants systems, business processes and funding schemes to enable colleagues and applicants to work effectively.

Providing clear, accurate advice on grants systems, policies and processes, and responding to queries in line with agreed service standards as part of our busy Information Desk team

Logging queries consistently, using this information to identify issues, inform improvements and contribute to effective, collaborative problem‑solving across the team

Designing, delivering and maintaining high‑quality training – including classroom, virtual and e‑learning modules – alongside up‑to‑date guidance, documentation and presentation materials

Contributing to the continuous improvement of our grants systems by helping to diagnose issues, test and implement changes, and maintain forms and related system materials.

Contributing to wider team and organisational priorities by playing an active role in projects, promoting an inclusive culture, exercising good cost control, managing risks, and working flexibly when needed.

Is this job for me?

If you enjoy helping people, feel confident explaining complex information in a clear and reassuring way, and have experience in a Helpdesk, systems support or other customer focused‑ role, this position could be a great fit for you. You’ll thrive here if you’re organised, calm under pressure, comfortable presenting to colleagues at all levels, and motivated to find practical solutions. It’s also an excellent match if you have strong digital skills, are proactive in your learning, and value working collaboratively in an inclusive environment.

To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.

Minimum Criteria:

• Experience working on a Helpdesk, systems support or other customer related function
• High level computer literacy including knowledge of database management
• Experience in training design and/or delivery to help colleagues and users understand and use our systems.
  
  

Applications Questions:

• Using examples please provide evidence to demonstrate that you meet the minimum criteria for this role as outlined in the job description? (Up to 500 words)
• Using short summaries please provide specific details of up to two different initiatives or projects you have been directly involved in that are relevant to this role. For each initiative or project please use up to 250 words to describe your role (e.g. team leader, team member), the purpose of the activity (i.e. its aims), and the major contributions you personally made.
  
  

You can view the full job description on our website

You can read more about the benefits we offer our employees on our website

Our Hybrid Way of Working

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best.

At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at jobs@wellcome.org.