Gaming Supervisor

CompanyMetropolitan Gaming

LocationNottingham, England, United Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Occupation Type

Sports and leisure assistants

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
50% off food and beverages in all of our UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services

Virtual GP Services

Season Ticket Loans

Cycle to work scheme

What We Are Looking For

We are looking for a Gaming Supervisor to provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. All gaming supervisors will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.

Main Responsibilities

Always oversee gaming activity in a vigilant manner ensuring that relevant legislation and rules of the game are always adhered to.
Monitor customer play, interreact or intervene when required and ensure that both dealer and others continually promote and support the ethos of safer gaming.
Maintain and update both formal records and colleagues/senior management of such interactions and any required follow on action is agreed and takes place.
Ensure accurate player tracking is achieved and that threshold limits relating to buy in, cash out and general level of play are always monitored. In doing so interact or escalate where required in relation to Know Your Customer requirements, source of funds and enhanced due diligence.

Run casino operations in the absence of an Assistant/Casino Manager and be sole Manager on duty for part or all of shifts, as directed and agreed by senior Venue Management.

Conduct all levels and types of customer interaction in a sole capacity.

Consider and undertake gaming, cash desk and customer dispute decisions in a sole capacity.

Create and support a culture that necessitates complete adherence to internal policies and procedures and abiding by all laws and regulations applicable to the business.

Protect the Company’s most important asset - its gaming license.

Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures.

Adhere to continual reporting requirements to the centralised compliance organisation within CEUK/EMEA or CEUS of routine matters.

Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.

Who You Are

Holds a valid Personal Management Licence
Detailed Knowledge of NEON and functionality

Detailed knowledge of AML/SG policy, their application to all situations and able to undertake the required investigation, reporting or escalation

Competent knowledge of Slots and ER department, equipment, operation and reporting

Able to create and manage break lists

Able to undertake leadership duties

Able to supervise gaming floor and make decisions in isolation

Able to conduct employee appraisals/Snapshots/performance reviews

Able to undertake customer interactions at all levels

Able to run casino operations in absence of a Casino Manager

Able to fully train and multi skill in other departments and make decisions about deployment of self and others to other departments

Able to train new dealers/trainee dealer

Be multiskilled in other departments and work in other areas as and when required or business demands dictate

Exceptional/Role Model Customer service

Able to deal AR, Blackjack and Three Card Poker to a higher standard

Able to deal Punto Banco to a higher standard

Strong understanding of NEON

Able to undertake probationary reviews of entry level dealers

Able to support/supervise 'pit' of table games

Able to competently cover other job roles in other departments e.g. Cash Desk, Reception

Complete knowledge, understanding and application of AML/SG policy and regularly guides others or provides direction

Service Behaviours

Our empoyees are expected to always demonstrate our key service behaviours:

On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.