General Manager - Cornwall
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About the role
As General Manager, you will lead our Cornwall café and help define what Origin retail looks and feels like in Cornwall. You will lead a high-performing team, deliver a consistently excellent customer experience, and run a commercially successful café that reflects our brand and values. This is a hands-on leadership role with real on-the-floor presence and clear ownership of performance, people, and standards.
What you'll do
Lead day-to-day operations, service quality, and front-of-house standards
Build, coach, and develop a skilled and engaged team, including SCA training progression
Champion Origin’s customer journey, coffee knowledge, and community presence
Maintain strong health, safety, and food compliance standards
Actively identify opportunities to grow sales and community engagement
Deliver agreed revenue and EBITDA targets
Office and Events Space
Manage the upkeep and day‑to‑day use of the events space behind The Roastery Café, working alongside the Community and Partnerships Co‑ordinator.
Oversee the utilisation of the office space above the Café, including managing desk bookings and supporting businesses using the space.
Ensure Health and Safety compliance across both the office and events spaces, particularly when used by external stakeholders.
Align events diaries with the Community and Partnerships Co-ordinator to forecast and plan regular events within the space and be adequately prepared for surge in Café activity.
Who You Are
An experienced hospitality leader with a background in speciality coffee or premium hospitality
Commercially confident, operationally strong, and calm under pressure
Passionate about people development, excellent service, and quality coffee
Energised by leading a high-profile, design-led cafe
Values-led, inclusive, and consistent in your leadership approach
Skills and Experience
Experience managing a specialty coffee site or hospitality venue
Financial fluency across P&L, COGS, labour and forecasting
Skilled in people management, coaching and team development
Strong communication, organisation and leadership skills
Familiar with digital tools and Office 365
Experience in B Corp businesses or purpose-led environments is a plus
What success looks like
Delivering an outstanding guest experience every day, with exceptional coffee quality, smooth service, and a premium in‑store environment that reflects Origin’s brand and positioning
Building and leading a motivated, high‑performing team through strong coaching, clear development pathways, high retention, and a genuinely inclusive culture
Driving commercial performance by meeting and exceeding targets, with confident ownership of P&L, labour and stock efficiency, COGS, and Average Transaction Value
Maintaining consistently high operational standards, ensuring efficient workflows, excellent presentation, and reliable quality across coffee and customer service
Bringing the brand to life in store through thoughtful visual merchandising, memorable customer experiences, and strong community connection that builds loyalty and footfall
Compensation & Benefits
Work–Life Balance
We offer 34 days’ inclusive of your birthday, alongside enhanced sick pay, period leave and personal days. We also provide enhanced family leave to support every kind of parent.
Training
Learning and development are central to life at Origin. All employees have access to SCA training and ongoing learning opportunities. As well as access to mental health and physical first aid training and qualifications.
Perks
Up to a £2k bonus and £1k end of year performance award. We also offer two paid volunteering days each year, access to a 24/7 Employee Assistance Programme and GP service, free therapy sessions, a cycle to work scheme.
Discounts
You’ll enjoy a free weekly coffee subscription, unlimited free coffee on-site and employee access to our complete professional coffee equipment catalogue at cost price as well as access to B Corp–certified partner discounts.
Culture
As a B Corp certified and proudly independent business, we offer meaningful, creative work within an industry-leading brand that is rooted in strong values and a truly people-first culture.
Everyone is welcome at Origin
We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.
Why join us?
At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.
While you are here and before you apply, take a look at us on Instagram.
We may close this advert early if we receive a high volume of suitable applications.