General Service Manager

Band 8a

Main area

Medicine

Grade

Band 8a

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

287-AMED-1-26-A

Department name

LUH - 1 General Staffing (AFC posts)

Site

University Hospital Aintree

Town

Liverpool

Salary

£55,690 - £62,682 Per Annum

Salary period

Yearly

Closing

29/03/2026 23:59

Job Overview

An exciting opportunity has arisen for substantive recruitment to the post of General Service Manager within the Division of Medicine, based at Aintree University Hospital.

There is one full-time (1.0 WTE) post available within the following Care Group:

Acute & Emergency Medicine

The post holder will be an integral member of the Care Group Management Team, working closely with clinical and operational leaders to support the delivery of specialty-specific operational and strategic objectives. The role will contribute directly to the achievement of the Division's wider priorities, performance standards, and improvement programmes.

The successful candidate will provide operational leadership, performance management, and service delivery oversight, supporting safe, effective, and sustainable services within a complex and high-pressure acute environment.

Main duties of the job

The General Service Manager Will Be Accountable For

Supporting the delivery of service strategies, taking operational responsibility for delegated programmes of work.

Providing operational leadership for the delivery of services, ensuring systems and processes are in place to support safe, and efficient patient care.

Leading and line managing administrative teams as appropriate, promoting high performance, staff engagement, and development.

Overseeing delegated budgets, ensuring effective financial control, and compliance with governance arrangements.

Support operational performance improvement, including delivery of key performance indicators.

Contributing to the development, review, and implementation of local policies, procedures, and operational frameworks.

Working closely with the Head of Operations, Clinical Director(s), Nursing/AHP leadership, and wider Care Group colleagues to support service planning, transformation, and delivery.

Supporting business planning, service improvement, and change programmes, ensuring plans are underpinned by robust data, quality considerations, and affordability.

Deputising for the Head of Operations as required.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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Detailed Job Description And Main Responsibilities

The General Service Manager is a senior operational leader within the Care Group and an integral member of the Care Group Management Team. Reporting to the Head of Operations, the post holder will support the delivery of specialty-specific strategies and contribute to the achievement of Divisional and Trust objectives.

Operational Leadership and Service Delivery

• Take operational responsibility for delegated programmes of work, ensuring services are delivered safely, effectively, and in line with agreed objectives, quality standards, and resource constraints.
• Lead the operational delivery of clinical and administrative services, ensuring systems and processes support patient flow, access standards, and high-quality care.
• Drive continuous improvement in operational performance, planning and implementing service changes that enhance patient outcomes and service efficiency.
• Act as a visible and accessible leader within the service, providing day-to-day operational oversight and assurance.
  
  

Further Details Are Provided In The Attached Job Description.

Person specification

Qualifications

Essential criteria

• Degree level or equivalent
  
  

Desirable criteria

• Management qualification or equivalent
  
  

Experience

Essential criteria

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of being accountable for a clinical service
  
  

Knowledge

Essential criteria

• Understanding and appreciation of diversity
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
  
  

Desirable criteria

• Principles and impact of the NHS Constitution
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
• Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
  
  

Skills

Essential criteria

• Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
• Developed communication skills, to include but not exclusively, mediation, negotiation, consultation, facilitation, presentation, training and coaching skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
• Analyse data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality
• Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
• Implement agreed policy on behalf of the speciality and ensure successful implementation
• IT literate and able to use standard office software and bespoke systems.
• Cope with competing priorities and a demanding workload
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
  
  

Desirable criteria

• Demonstrate competent project management skills
• Deal with uncertainty and complexity in a political environment
  
  

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the

staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Ba

nk posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to partici

pate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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