Glasgow Based Group Quality Manager
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Company Description
We help businesses optimise their HVACR and BMS control systems, reduce energy use, and ensure food safety compliance. Our HVACR and BMS control and monitoring solutions are used in many industries including food retail, commercial buildings, the cold chain, QSRs, and many more to reduce their operating costs and energy use. RDM has subsidiaries in Taiwan, USA and Malaysia.
Position Overview
RDM is strengthening its formalised quality systems to support continued international growth. This role will lead the development and governance of a fully integrated QMS from consolidation through to successful ISO 9001 certification. Based at the Head Office in Hillington, Glasgow, the Group Quality Manager will oversee QMS effectiveness, ensuring governance structures, functional accountability, and compliance expectations are consistently met across all product and process areas.
The successful candidate will guide and support functional teams in managing customer and supplier quality concerns, maintaining structured corrective action processes, and embedding preventive and continuous improvement practices. The role will also work closely with our Taiwan manufacturing site to maintain proactive quality feedback loops and promote shared quality standards internationally.
Key Responsibilities
Quality Management System (QMS) Development
• Establish, implement, and continually improve a Quality Management System to meet ISO 9001 requirements.
• Maintain governance structures including Management Review, non-conformance control, risk management and KPI tracking.
• Develop and maintain quality policies, procedures, and process documentation to support compliance across all product lines.
• Collaborate with Engineering to ensure product certifications (UL, CE, UKCA etc.) remain accurate, controlled and accessible.
Customer and Supplier Quality Oversight
• Act as the primary escalation point for customer quality concerns, ensuring effective structured root-cause analysis and resolution by functional owners.
• Maintain the supplier quality management framework, ensuring consistent use of corrective action processes by the Supply Chain team.
• Support Supply Chain in supplier performance monitoring and structured feedback loops with our Taiwan manufacturing site.
• Support Account Managers by coordinating compliance-related communications with customers and ensuring requirements are met.
Compliance and Certification Management
• Lead efforts to secure, maintain, and prepare for ISO 9001 certification and surveillance audits.
• Ensure compliance with key regulatory certifications such as UL, CE and UKCA through structured documentation and evidence control.
• Develop compliance documentation strategies tailored to market, regulatory and customer-specific requirements.
Continuous Improvement & Training
• Foster a culture of continuous improvement using structured methodologies (Lean, root-cause analysis, problem-solving tools).
• Embed preventive actions and CI thinking across teams, supporting them to reduce defect rates and process variation.
• Train and support teams in quality best practices, documentation control, corrective action processes and audit readiness.
Reporting and Performance Metrics
• Monitor and report quality performance metrics, using data-driven insights to identify risks and opportunities for improvement.
• Define and track KPIs including defect reduction, supplier performance, customer returns and audit outcomes.
• Prepare reports for senior management summarising quality performance, trends and improvement priorities.
Qualifications and Skills
Education & Professional Background
Degree in Quality Management, Engineering or a related discipline, or equivalent professional experience in quality leadership within manufacturing or industrial environments.
Experience
Minimum 8+ years’ relevant experience in quality management, including demonstrable leadership of ISO 9001 implementation, certification and surveillance audits.
Experience operating within manufacturing or industrial engineering environments.
Practical involvement in developing and governing management systems across multiple functions.
Technical & Regulatory Knowledge
Strong working knowledge of ISO 9001 requirements and audit processes.
Familiarity with product and regulatory certification processes (UL, CE, UKCA etc.).
Experience applying structured problem-solving methodologies and continuous improvement tools.
Continuous Improvement Capability
Proven ability to drive measurable performance improvement using Lean, root cause analysis or Six Sigma methodologies.
Experience coaching and influencing functional teams to reduce variation, improve reliability and embed preventive thinking.
Leadership & Influence
Demonstrated ability to influence cross-functional teams without direct operational authority.
Confident communicator, able to engage senior leadership, customers, suppliers and certification bodies.
Analytical & Organisational Skills
Strong data analysis capability with experience defining and tracking KPIs.
Ability to manage multiple compliance and improvement initiatives concurrently.
Why Join Resource Data Management?
As a Group Quality Manager at Resource Data Management (RDM), you’ll join a fast-growing global technology business driving innovation and excellence across multiple markets. RDM is experiencing strong expansion, with ambitious growth plans that open up significant opportunities for career development as the company scales. You’ll work with talented, motivated teams, shape quality strategy at a leadership level, and influence improvement initiatives across our global operations. We value entrepreneurial thinking, continuous learning, and empowering individuals to grow with the business. If you’re looking for a role where your impact is seen, valued, and rewarded, RDM is the place to be.
• Lead and secure ISO 9001 certification within a growing international technology business.
• Take ownership of a maturing Quality Management System with real influence across functions and senior leadership.
• Shape governance structures, performance frameworks and continuous improvement culture in a business scaling globally.
• Work collaboratively with UK and international teams, including our Taiwan manufacturing partners.
• Build a long-term quality function with progression opportunities as the organisation expands.
• Salary: £45k–£55k dependant on experience.
• Package includes optional health insurance, pension and death in service benefits.
Resource Data Management LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.