Global Client & CRM Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation TypeFinancial accounts managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£44,700
(£22.92 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
HOW WILL YOU MAKE AN IMPACT?
Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.
The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards.
The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets.
The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
Key Accountabilities
Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.
The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards.
The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets.
The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
Key Accountabilities
- Client Engagement & Activations
- CRM & Clienteling
- Reporting, Insights & Performance Management
- Extensive experience in CRM, client engagement, client development, loyalty, and omnichannel client experience.
- Proven ability to support and coordinate client engagement initiatives, including events, personalised outreach, and relationship management.
- Hands-on proficiency with CRM platforms, specifically Salesforce Service Cloud (reports, campaigns, client profiles) and Salesforce Marketing Cloud (emails, automations).
- Strong analytical capabilities, including client engagement performance analysis and translating insights into actionable initiatives.
- Experience coordinating cross-functional initiatives across Retail, Marketing, Digital, and regional teams.
- Advanced proficiency in Excel and PowerPoint, with experience in CRM analytics and reporting tools.
- Strong stakeholder management, collaboration, and communication skills, with the ability to influence across teams.
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity
- We foster empathy, curiosity, courage, humility, and integrity
- We care for the world we live in
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager