Global Travel Administrator - 6 Month FTC
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At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.
It starts with our people, which is why we need a Global Travel Administrator to join our Facilities team. In this role, you will provide essential support on all global travel queries, working closely with other Business Services departments and key stakeholders across BCLP.
This is an excellent opportunity for a driven, highly organised and experienced individual to take on a hands‑on Global Travel Administrator position within a top international law firm.
Position overview
• Be the contact for of all global travel queries and to work closely with the Travel Management Company (TMC) and the duty of care providers to deliver a seamless travel experience.
• This role ensures travel processes are efficient, cost-effective, and compliant with company policies and global regulations.
• Coordinate the global access and utilisation of the TMC portal and registration onto duty of care systems.
• Undertake all administration tasks relating to the global travel programme.
You’ll be responsible for:
• Manage the usage of the TMC Portal and administration of the travel email address, and all other travel related incoming communication.
• Regular engagement within the facilities department, colleagues in business services and internal stakeholders.
• First line response for any travel queries, escalate where necessary, and collate travel data from travel management companies.
• Update airmiles data and record on monthly basis, oversight of all the agreement with airlines, ensuring airmiles and recorded and utilised for flights before expiring to minimise flight expenditure.
• Manage unused airline vouchers to ensure utilised for future bookings.
• Maintain and keep up to date all travel information on Connexus
• Maintain travel portals and booking systems, ensuring accuracy and usability.
• Maintain relationships with our preferred hotels, bookers, NGS, TMC and other key suppliers.
• Obtain feedback from travellers and feedback to the TMC and other key suppliers.
• Cross check and process all travel invoices on Chrome River, escalate any queries to ensure accurate billing and charging in alignment with agreed and contracted rates.
• Support and log any travel insurance claims made.
• Collate necessary global travel data for ESG reporting, and work with suppliers to improve sustainability for all aspects of travel.
• Continuous review of suppliers to ensure service levels are maintained and rates are honoured.
• Monitor travel spend and generate regular reports for finance and leadership teams.
• Provide support and guidance to employees on travel-related queries and issues.
• Coordinate emergency travel support and assist with incident management when required.
Skills and experience required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Knowledge of facilities team and travel coordination and the duties and of working in the legal sector.
• Excellent organisational skills, ability to multi task and prioritise workload.
• Strongly service-oriented with enthusiasm for the challenges of providing services and resources in large, multi-office law firm setting.
• Ability to be flexible and adaptable to support priorities and strategies of the firm; ability to spot value added opportunities to the firm.
• Excellent communication skills, both verbal and written and the ability to communicate at all levels, and interpersonal skills.
• Ability to stay calm under pressure and remain resilient whilst dealing with difficult personalities and requests.
• Self – motivation and willingness to go the extra mile.
• Team player and ability to work unsupervised and offer help and support without being asked.
• Excellent timekeeping and attendance.
• Professional appearance at all times, with a friendly personality and someone who is able to adapt to changes quickly.
• Excellent attention to detail.
• Reliable, proactive and someone who is able to take instructions well.
• Flexibility in both attitude and working hours is essential, working shifts and willing to step in when required, covering team absence when required.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
Travel
• This position requires intermittent travel.
At Bryan Cave Leighton Paisner we understand the value of a diverse workforce and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our diverse client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other protected characteristic.