Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?
Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?
Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?
If so, we’d love to hear from you!
About Us
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.
Trusted by
leading brands across three continents, including
Huel, Oh Polly, and Represent, Fospha
manages $4 billion in annual ad spend.
We're scaling fast across
London, Mumbai, and Austin – and we're now looking for Customer Success Coordinators to join our Customer Success team to support the
growth of the business from all things client facing.
Ready to make your mark? Let’s go! 🚀
The Graduate Opportunity in our Centre of Excellence
The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partnersIn addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency
What are we looking for?
We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
- Grow: We are proactive, curious and unafraid of failure
Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problemsCandour with caring: We deliver candid feedback with kindness and receive it with gratitude
Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!
What We Can Offer You
- Salary: £34k + discretionary 10% bonus
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities
- Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc
- 25 days of paid holiday + your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials
The Process
- 20-minute screening call with a member of the Talent Team
- 48hr take home data task
- In-Person Assessment Centre at our office White City, London
- 2x final interviews in person with SLT in Fospha
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
Please note, we are experiencing a high volume of applications so please bare with us and we will ensure to get back to every application! For any questions, please reach out to us at careers@fospha.com. We look forward to receiving your application!