Graduate Trainee, Technology Application Support

Marex Overview

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,400 employees across Europe, Asia-Pacific and the Americas. For more information visit www.marex.com.

Marex Graduate Programme

Embark on a transformative journey with Marex's Full-Time Graduate Programme - an experience tailored to empower and support Analysts. Dive into the 'Backpack to Briefcase' bootcamp, unveiling the intricacies of financial services, Marex's purpose, and strategic priorities. Join your team post-bootcamp, fostering connections through continuous training.

Learn, grow, and expand your network through a diverse array of sessions fast-tracking your understanding of Marex and the industry. Engage in workshops covering behavioural, cognitive skills, technical understanding, and business awareness, nurturing your professional development.

Throughout the programme, seize the opportunity to attend informal insight events and a lunch and learn series hosted by senior Marex Leaders. Gain exposure, ask questions, and gain real insights into the business from influential figures.

From day one, connect with a network of fellow graduates. Attend training and events together, creating bonds with those sharing your journey. Join Marex, where your passions align with purpose, and your strengths converge with our values.

Department Description

This graduate role is based in the Application Support team will be aligned to a business division. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.  

Role Summary

You will start by learning the fundamentals on the job and then building your experience over time to be able to take on analyst-level capabilities, including: taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders; driving resolution of day-to-day issues, managing incidents and outages to resolution; and working in close partnership with infrastructure teams, the service desk and the wider IT function. 

Overall Responsibilities

• Regularly monitor and validate the quality, accuracy, and timeliness of application issues, identifying and troubleshooting any discrepancies or issues. 

• Support the integration of third-party feeds into internal systems 

• Provide first-line support for some trading and back-office platforms offered by Marex to both internal and external client base. 

• Provide incident management per ITIL standards. 

• Liaise between technology department and business groups to communicate system changes. 

• Manage process and trading system documentation; produce and regularly maintain to a high standard. 

• Oversee user account creation, modifications, and deactivation for systems, ensuring proper access controls and permissions in line with security protocols and user roles. 

• Ensure active tasks retain focus through workflow and prioritisation awareness. 

• Assist with compliance audits. 

Standard Responsibilities for all Roles:

• Ensuring compliance with the company’s regulatory requirements under the FCA
  
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with the FCA’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required

The Company may require you to carry out other duties from time to time.

Skills and Experience

Essential:

• Degree educated - ideally in Business Information Systems or related.
  

• Understanding of database management systems (SQL), basic programming languages (e.g., Python, Java), PowerShell, Splunk and operating systems (Windows). 

• Ability to diagnose and resolve technical issues, working with both business and technical teams to find solutions. 

• Strong verbal and written communication abilities for interacting with internal teams, external stakeholders, and users. 

• Ability to perform to a high level of accuracy when dealing with system configurations, logs, and identifying potential issues in trading systems. 

• Willingness to pick up new tools, technologies, and industry-specific knowledge in a fast-paced environment. 

• Ability to work in a collaborative team setting, including supporting different departments such as development, trading, and business analysis. 

Desirable: 

• Familiarity with incident tracking systems (e.g., ServiceNow, JIRA) and ability to manage issues through their lifecycle while adhering to SLAs 

• Experience/ knowledge of working in a regulated environment and knowledge of the risk and compliance requirements associated with this. 

Competencies

• A collaborative team player, approachable and influences a positive work environment 

• Demonstrates curiosity 

• Resilient in a challenging, fast-paced environment 

• Excels at building relationships, networking and influencing others 

• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness 

Company Values

Acting as a role model for the values of the Company:

• Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
• Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
• Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

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