Group Customer Account Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation Type
Financial accounts managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£44,700
(£22.92 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with HealthHarmonie. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
About The Role
The Group Customer Account Manager is responsible for the end-to-end management, growth, and retention of customer accounts across Medinet Group, operating across both insourcing (Medinet) and outsourcing / community services (HealthHarmonie) delivery models with responsibility for the North East region.
This role is the primary senior point of contact for assigned customers, with ownership of relationship quality, contract performance, service development, and commercial opportunity. The postholder ensures customers receive high-quality, customer-ready services while identifying opportunities to expand partnerships, improve delivery, and strengthen Medinet Group's position as a long-term healthcare partner.
Key Responsibilities
Core Group Accountabilities (All Services)
The Group Customer Account Manager is responsible for the end-to-end management, growth, and retention of customer accounts across Medinet Group, operating across both insourcing (Medinet) and outsourcing / community services (HealthHarmonie) delivery models with responsibility for the North East region.
This role is the primary senior point of contact for assigned customers, with ownership of relationship quality, contract performance, service development, and commercial opportunity. The postholder ensures customers receive high-quality, customer-ready services while identifying opportunities to expand partnerships, improve delivery, and strengthen Medinet Group's position as a long-term healthcare partner.
Key Responsibilities
Core Group Accountabilities (All Services)
- Own and lead a portfolio of customer accounts across the full lifecycle: mobilisation, steady-state delivery, growth, renewal, and extension
- Act as the senior customer interface, representing Medinet Group with credibility, professionalism, and authority
Your role is focused on delivering excellence in customer management, service delivery, and business growth across Medinet Group. To achieve this, you will take responsibility across both insourcing and outsourcing service models.
Medinet Focus - Insourcing & Modular Services
- Lead customer relationship management for secondary care and NHS Trust accounts
- Manage and develop relationships with GP practices, PCNs, and community-based partners
- Identify and assess suitable host sites for new and existing community contracts
- Proactively identify new business opportunities within an assigned geographic or customer portfolio
- Support the acquisition and onboarding of new GP customers where required
- Ensure clear and effective communication between practices and internal delivery teams
- Maintain high levels of customer satisfaction, retention, and advocacy across the community portfolio
Commercial & Growth Responsibilities
Essential
- Identify opportunities to grow existing accounts through additional services, pathways, or geographies
- Support business development activity across the group, including renewals, extensions, and new service proposals
- Maintain a strong understanding of market dynamics, competitors, and customer priorities
- Think strategically and pragmatically when managing complexity or resistance from internal and external stakeholders
Essential
- Proven experience in customer or account management within healthcare
- Strong stakeholder management skills, with the ability to influence at multiple levels
- Experience working within complex service delivery environments
- Confidence in leading customer meetings, service reviews, and performance discussions
- Strong organisational, analytical, and problem-solving skills
- Experience across both secondary care and primary/community care
- Exposure to insourcing, outsourcing, or modular clinical services
At Medinet Group, all staff members are expected to treat colleagues and clients with respect and to contribute to a work environment that is safe, inclusive, and free from harassment or discrimination. This includes, but is not limited to, discrimination related to age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, and sexual orientation.
All staff have a responsibility to report any incidents that contravene this commitment to their line manager.