Growth Analytics Manager (Virtual Brands)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (49.0%).
Occupation Type
Research and development (r&d) managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,400
(£27.90 per hour)
Occupation rate applies
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Description
About The Role
The Virtual Brand pod is a new team within our Enterprise function, supporting the rapid expansion of our Virtual Brand partners across the UK. As these partners grow at pace, they face unique operational challenges; and that's where you come in.
As a Partner Success & Operations Manager, you will work closely with Account Managers and have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.
What You Will Do
The Virtual Brand pod is a new team within our Enterprise function, supporting the rapid expansion of our Virtual Brand partners across the UK. As these partners grow at pace, they face unique operational challenges; and that's where you come in.
As a Partner Success & Operations Manager, you will work closely with Account Managers and have a strong operational focus, leveraging analytical skills and data-driven insights to enhance partner performance, streamline operational processes, and maintain Uber Eats as the preferred delivery platform for our strategic partners.
What You Will Do
- Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform.
- Data-Driven Insights: Continuously monitor and analyse key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI.
- Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives.
- Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchants' pain points and implement product and service enhancements.
- Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success.
- Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.
- 5+ years of experience in a highly analytical commercial role.
- Proficient in using SQL to extract insights and analyse data effectively.