Growth Operations Manager
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At MMGY Global, we believe nothing shapes your view of the world like travel. So every day, we share our clients’ stories from a perspective that inspires people to see the world differently. Our personalised service and strategy connect media, consumers and influencers across the globe, taking people to new places and changing their views for the better. At MMGY, we inspire people to go places.
We have an immediate opening for a Growth Operations Manager, based in our London, UK or Overland Park, Kansas office.
The Growth Operations Manager helps MMGY Global bring greater discipline and intelligence to how growth performance is tracked, managed and improved across the agency. This role sits at the intersection of pipeline operations, Salesforce management, reporting and growth insights.
This is a hands-on role with broader responsibility for improving how pipeline data is maintained, how reporting is developed and how trends are surfaced to support business development decision-making. You will help manage the operational infrastructure behind the growth team, ensuring that pipeline information is accurate, reporting is useful and leadership has clearer visibility into performance, pacing and opportunity health. You will also work closely with MMGY’s finance team to strengthen forecasting, improve reporting accuracy and support monitoring of growth trends over time.
You will serve as a key lead in managing Salesforce workflows and external development support, while strengthening the agency’s approach to pipeline hygiene, reporting discipline and operational consistency. This is a new role with a clear mandate and meaningful opportunity to help shape how growth operations, reporting and forecasting evolve at MMGY Global.
Responsibilities
- Day-to-day management and ongoing improvement of MMGY’s pipeline operations, ensuring opportunity data is accurate, current and useful for decision-making.
Qualifications
- Five or more years of experience in growth operations, sales operations, business development support, reporting, analytics, CRM management or a related field.
- Strong analytical and organisational skills, with the ability to turn pipeline data into clear reporting, practical insights and useful recommendations.
- Experience working with Salesforce or a similar CRM platform, including reporting, workflow support or coordination with outside partners.
- Ability to manage recurring processes with a high level of accuracy, consistency and attention to detail.
- Experience working cross-functionally with finance, business leaders or other stakeholders to support forecasting, reporting or operational planning. Strong communication, follow-through and problem-solving skills, with the ability to improve processes and maintain accountability among stakeholders in a fast-paced environment.
- Experience in an agency, consulting, media or other professional services environment is preferred.
Who Are We? We’re a travel-obsessed collective of more than 600 people across the country and around the globe. And when we say we inspire people to go places, we mean ALL people. That’s why we’re focused on nurturing a workforce that is representative of the places we visit.