Guest Experience Executive

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend Of Benefits

• Salary £30,000-£32,000
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a yea r
  
  
  

Embrace Excellence

The Guest Experience Executive at The Macallan Estate is the key role that builds, coordinates and delivers all events and experiences on the Estate from initial enquiry, delivery and experience follow up as well as managing guest satisfaction.The Guest Experience Executive will actively engage with all guest groups from internal colleagues to UHNWIs to deliver 5* experiences in line with The Macallan brand and exceed guest expectations at all guest touch points.The Guest Experience Executive will be responsible for actively selling The Macallan Estate Experiences to a variety of clients from Corporate, to private clients and the general public.

Make an Impact

• Act as first point of contact for all guest experience and event enquiries
• Structure visits to align with guest, market, and brand requirements
• Coordinate cross‑departmental delivery of each experience
• Issue Function Instructions and manage planning update
• Manage bookings, accommodation, transport, suppliers, invoicing, and payments
• Plan and deliver experiences for groups up to 200+ guests
• Source and manage external contractors
• Support on‑site delivery and ensure exceptional end‑to‑end guest service
• Capture event costs and liaise with Finance to ensure timely invoicing
• Deliver UHNW/HNW, private bespoke, corporate, and brand‑led events
• Support brand education for trade partners and stakeholder
• Host fishing guests, media, and PR visit
• Welcome guests, build DMC relationships, manage site visits and show round
• Support delivery of the Estate corporate strategy
  
  
  

Your Talent And Skills

• Can communicate at all levels
• Highly organised individual who shows exceptional attention to detail
• Shows well developed written as well as verbal communication skills
• IT fluency with strong working knowledge of Microsoft Office suite of programmes
• Experience within the events industry
• Networking skills, creativity and be a strong problem solver
• Tenacity and a desire to exceed expectations at all stages of the guest experience
• Has a team mentality that allows for cross function working
• Desirable : Event planning and proactive sales experience
  
  
  

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you .

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.