UK Visa Sponsorship Analytics

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Occupation Code Skill LevelMedium Skilled - Extending

Sponsorship EligibilityIneligible for Sponsorship

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Description

Package Description

Are you passionate about delivering outstanding customer service? Do you enjoy working by the water in a vibrant, fast-paced environment? Crabbers’ Wharf is looking for a friendly, proactive Guest & Operations Assistant to join our growing team.

Based at Crabbers’ Wharf, a waterfront development of luxury holiday cabins in Castletown, Portland, this is a hands-on, varied role that combines guest experience with day-to-day site operations.

Working Hours

Monday to Friday: 1:00pm – 5:00pm
Saturday: Required on a rota basis
Additional hours available during peak periods (especially summer)

Pay

£13.00 – £15.00 per hour (dependent on experience)

What You’ll Do

Guest Experience & Check-Ins

Welcome guests and act as a key point of contact on arrival
Handle check-ins, guest queries, and issues in real time
Ensure every guest enjoys a smooth and memorable stay

Site Operations Support

Provide on-site support across the development
Assist with guest-facing activities, including pontoon and kayak use
Maintain a visible, approachable presence on site
Identify and report maintenance or safety concerns

Operations & Coordination

Monitor bookings, arrivals, and daily activity
Coordinate with housekeeping, maintenance, and contractors
Ensure issues are logged, tracked, and resolved efficiently

Office & Administration

Manage emails, calls, and booking systems
Keep records and communications up to date
Support daily handovers and maintain operational flow

Essential

What We’re Looking For

Experience in hospitality, customer service, or operational roles

Strong communication skills (phone, in-person, and written)

Highly organised with the ability to manage multiple tasks

Able to work independently and take initiative

A proactive team player with a positive, can-do attitude

Good attention to detail and problem-solving ability

Flexible approach to working hours, including weekends

Desirable

Experience in holiday lets, leisure, or property
Experience coordinating with contractors or site operations

Additional Information

Participation in an out-of-hours on-call rota is required
Opportunity for additional hours during busy periods
This role works closely with the Estate Manager and is expected to grow as the business expands

If you take pride in your work and want to be part of a unique coastal destination, Crabbers’ Wharf would love to hear from you.