Guest & Operations Assistant
CompanyAgincare
Location
Portland Port, England, United Kingdom
Employment TypePart-time
Posted At4/23/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation TypeWarehouse operatives
Occupation Code Skill LevelMedium Skilled - Extending
Sponsorship EligibilityIneligible for Sponsorship
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Description
Package Description
Are you passionate about delivering outstanding customer service? Do you enjoy working by the water in a vibrant, fast-paced environment? Crabbers’ Wharf is looking for a friendly, proactive Guest & Operations Assistant to join our growing team.
Based at Crabbers’ Wharf, a waterfront development of luxury holiday cabins in Castletown, Portland, this is a hands-on, varied role that combines guest experience with day-to-day site operations.
Working Hours
£13.00 – £15.00 per hour (dependent on experience)
What You’ll Do
Guest Experience & Check-Ins
What We’re Looking For
Are you passionate about delivering outstanding customer service? Do you enjoy working by the water in a vibrant, fast-paced environment? Crabbers’ Wharf is looking for a friendly, proactive Guest & Operations Assistant to join our growing team.
Based at Crabbers’ Wharf, a waterfront development of luxury holiday cabins in Castletown, Portland, this is a hands-on, varied role that combines guest experience with day-to-day site operations.
Working Hours
- Monday to Friday: 09:00am - 14:00pm
- Saturday: Required on a rota basis
- Additional hours available during peak periods (especially summer)
£13.00 – £15.00 per hour (dependent on experience)
What You’ll Do
Guest Experience & Check-Ins
- Welcome guests and act as a key point of contact on arrival
- Handle check-ins, guest queries, and issues in real time
- Ensure every guest enjoys a smooth and memorable stay
- Provide on-site support across the development
- Assist with guest-facing activities, including pontoon and kayak use
- Maintain a visible, approachable presence on site
- Identify and report maintenance or safety concerns
- Monitor bookings, arrivals, and daily activity
- Coordinate with housekeeping, maintenance, and contractors
- Ensure issues are logged, tracked, and resolved efficiently
- Manage emails, calls, and booking systems
- Keep records and communications up to date
- Support daily handovers and maintain operational flow
What We’re Looking For
- Experience in hospitality, customer service, or operational roles
- Experience in holiday lets, leisure, or property
- Experience coordinating with contractors or site operations
- Participation in an out-of-hours on-call rota is required
- Opportunity for additional hours during busy periods
- This role works closely with the Estate Manager and is expected to grow as the business expands