Head Housekeeper
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Head Housekeeper, £45,528 Epsom, Surrey
The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
We have a unique and exciting opportunity for a dynamic and experienced Head Housekeeper to join our dedicated team at the Woodcote Park clubhouse. This key role is ideal for a motivated individual who takes pride in delivering exceptional standards, leading by example, and creating a welcoming, well-maintained environment for our members and guests.
Benefits of working at the Royal Automobile Club:
- Free meals on duty
- Paid birthday day off
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Staff uniform
- Generous pension
- Electric Vehicles (EV) Scheme
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
Purpose of the role:
As Head Houskeeper you will lead, manage, and develop the housekeeping department at our Woodcote Park based in Epsom, Surrey. Take full responsibility for accommodation standards across 22 bedrooms, all public areas, the laundry, and the uniform room.
The Head Housekeeper ensures consistently high presentation, hygiene, and personalised member experience, while managing a team of around 21, controlling costs within budget, and maintaining full compliance.
Responsibilities:
- Take personal accountability for the cleanliness, presentation, and condition of all 22 bedrooms, achieving and maintaining five-star inspection standards consistently.
- Manage the Club's laundry operation, which supports the full estate including bedroom linen, all food and beverage table linen and napkins, golf towels, Cedar Sports Club towels, and Walled Garden towels.
About you:
- Minimum 3 years' management experience in a luxury hotel or comparable private members' club housekeeping environment
- Demonstrable experience managing a team of 15 or more across multiple functions
- Proven budget responsibility including payroll management and expense control
- Experience managing a laundry operation
- Strong knowledge of COSHH regulations and H&S compliance
- Experience in writing, implementing and review SOPs
- Supplier and contract management experience
- Excellent attention to detail and personal presentation standards
Club Values: HEARTS
Heritage – Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence – Excellence is not an achievement; it is something we strive for every day
Accountability – Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism
Respect – Showing consideration and understanding to our members and colleagues
Trust – Acting with fairness, honesty and integrity
Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation
Please visit our website for more information about our Club Vision and Values.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- The full job description is available upon request ahead of an interview.