Head of Business Performance (Chief of Staff - CFO)
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THE ROLE 📝
As Head of Business Performance at Form3, reporting to the CFO, you will play a central role in shaping executive governance, operational cadence and driving company-wide performance. You will embed a robust performance and governance framework that connects strategy, financial planning and execution.
Operational Cadence & Executive Governance
- Own and evolve the Monthly Operational Reporting (MOR) framework, delivering concise, insight-led reporting on performance, risks and opportunities.
- Lead executive action tracking through E-Team forums, ensuring clear accountability and disciplined follow-through on priorities.
- Working with the EAs to establish effective governance of E-Team forums
- Strengthen executive decision-making and board reporting cycles, ensuring alignment between board objectives and operational delivery.
Business Performance & Strategic Alignment
- Lead the company’s business performance strategy, aligning long-term priorities with operational delivery.
- Partner with senior leadership to define clear performance targets linked to enterprise value creation.
- Design and manage OKRs and KPIs, ensuring line-of-sight from strategic objectives to team-level outcomes.
- Prepare and present executive and board-level performance updates.
Cross-Functional Programme & Transformation Leadership
- Lead high-priority, cross-functional strategic initiatives with clear scope, ownership and measurable outcomes.
- Establish and lead robust programme governance, including milestone tracking, risk management and executive escalation.
WE’RE LOOKING FOR 🔍
We’re seeking a strategic and analytically strong leader to partner closely with the CFO and Executive Team to drive business performance and strategy. Acting as a trusted advisor, you’ll translate strategy into clear priorities, measurable outcomes and disciplined delivery across the organisation.
Essential
- 5+ years’ experience in business performance management, strategic planning, consulting, or similar.
- Proven track record of designing and implementing company-wide performance management frameworks, particularly OKR- and KPI-led environments, in complex or scaling organisations.
- Experience establishing and running executive operating cadence, including E-Team forums, performance reviews, board reporting cycles and cross-functional alignment rhythms.
- Strong analytical capability with advanced proficiency in data analysis and visualisation tools (e.g., Excel, BI platforms, planning tools).
- Excellent leadership, communication and presentation skills, with experience presenting to senior leadership teams and board-level stakeholders.
- Exceptional project and programme management skills, with the ability to drive cross-functional alignment and deliver outcomes in fast-paced environments.
Desirable
- Experience within a high-growth or scaling technology business.
- Familiarity with financial modelling, budgeting processes and commercial performance analysis.
- Experience working closely with founders, CEOs or executive teams in a Chief of Staff or similar capacity.
INTERVIEW PROCESS ✍️
Stage 1: Screening Call with Talent Team
Stage 2: Interview with CFO
Stage 3: Interview with CHRO
Stage 4: Interview with CEO
We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!
HIRING LOCATIONS📍
Form3 are a fully remote organisation with a head office in London. For this position, we are looking to hire someone based in the UK.
ABOUT FORM3 💭
Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about life at Form3 check out the following pages:
What we do | Life at Form3 | Benefits | Flexa-verified employer | Podcasts